Key Account Manager Job Summary: The Key Account Manager role is responsible for managing and expanding our customer base within the metals industry. You will serve as the primary point of contact for our customers, ensuring their satisfaction and maintaining a strong business relationship. The role will serve as an expert in the metals market, will display stellar communication skills, and will have the ability to drive sales to achieve company targets.
Key Account Manager Benefits:- Competitive Compensation
- Low-cost United Healthcare health insurance premiums
- Employer paid short/long term disability insurance
- 401k with matching, free financial planning advisor service
- Tuition Reimbursement Program
- Hybrid Work Schedule
- Maternity Leave Flexibility
- Onsite gym, stocked kitchen, company events, employee perks throughout the year
Key Account Manager Duties/Responsibilities:- Generate new business opportunities by identifying and prospecting potential customers within the aluminum industry, including manufacturers, fabricators, contractors, and other relevant stakeholders.
- Develop and maintain a thorough understanding of the aluminum market, including industry trends, customer needs, and competitive landscape, to effectively position our products and services.
- Prepare reports using key sales metrics.
- Analyze sales reports and course correct where needed.
- Act as a daily point of contact for customers and staff regarding sales inquiries.
- Resolve key client issues.
- Track inventory and coordinate release of the same
- Develop and nurture long-term relationships with existing metal suppliers and customers.
- Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly.
- Conduct regular meetings and communication to understand client needs, provide updates, and explore opportunities for collaboration.
- Coordinate with internal teams, such as operations, logistics, and finance, to ensure smooth order processing, timely deliveries, and accurate invoicing.
- Monitor and track customer orders, ensuring they are fulfilled on time and in accordance with customer specifications.
- Address and resolve any issues or complaints raised by clients, coordinating with relevant departments to find appropriate solutions.
- Conduct regular performance reviews with clients, identifying opportunities for upselling, cross-selling, and customer retention
- Stay updated on industry trends, market conditions, and regulatory changes affecting the metals market.
- Gather and analyze market intelligence to identify emerging opportunities, threats, and competitive advantages.
- Provide reports and recommendations to senior management on market dynamics, customer preferences, and sales performance.
- Gather and analyze market intelligence to identify emerging opportunities, threats, and competitive advantages.
- Prospect for potential customers and metal suppliers and build a robust pipeline of leads.
- Identify and pursue new business opportunities within the metals market to expand the client base.
- Attend trade shows, industry conferences, and networking events to enhance brand visibility, expand professional network, and identify potential business opportunities.
- Adhere to company policies, pricing guidelines, and ethical business practices at all times.
Key Account Manager Skills/Abilities: - Strong knowledge of the metals market, including products, pricing, industry trends, and key players.
- Proven experience in sales, account management, or business development within the metals industry.
- Excellent communication and interpersonal skills, with the ability to build and maintain effective business relationships.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Ability to operate a computer, using basic skills for inventory management and documentation.
- Strong attention to detail and accuracy.
- Good communication and teamwork abilities.
- Excellent organizational and time management skills.
- Proficiency in using ERP/CRM software and other relevant business tools.
- Willingness to travel as required to meet with clients and attend industry events.
- Ability to work on-site, in Orlando, one week every quarter.
- Ability to attend a two week, on-site, orientation period in Orlando. FL.
Key Account Manager Education and Experience:- Bachelor's degree in business, economics, engineering, or a related field (or equivalent work experience).
- 5+ years of experience in the metal industry (steel, aluminum, etc.) is preferred.
- Excellent organizational and time management skills.
- Strong attention to detail and accuracy.
- Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Exceptional communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and decision-making abilities.
- Flexibility to adapt to changing priorities and deadlines.
- Up to 50% travel.
Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.
NO RECRUITERS PLEASE! 
