Job DescriptionJob SummaryThe Key Account Manager (KAM) is responsible for managing and developing the relationship with a strategic customer:
P&G. This role involves defining account-specific strategies, driving sales growth, and ensuring a high level of customer satisfaction by delivering tailored solutions.
Key Responsibilities:Account Management- Act as the primary point of contact for key accounts within the assigned scope.
- Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
- Develop a deep understanding of customer needs and provide customized solutions to address them.
Sales & Strategy- Develop and implement strategic account plans to achieve revenue and profitability targets.
- Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
- Monitor market trends and competitor activities to inform and adapt commercial strategies.
Collaboration & Coordination- Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
- Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
- Organize and lead customer meetings, involving relevant stakeholders from both organizations.
- Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.
Negotiation & Contracts- Lead contract negotiations, pricing discussions, and the implementation of service agreements.
- Ensure all agreements comply with company policies and customer requirements.
Reporting & Analysis- Regularly monitor and analyse account performance metrics.
- Prepare reports detailing sales data, market trends, and opportunities for improvement.
Functional Competencies- Confident and driven Key Account Manager who is resilient, adaptable and embracing change. KAM that is motivated by achievement, growth, and social contact.
- Growth Mindset
- Creating options
- Building desire
- Satisfying the customer
- Managing and growing the customer
- Negotiation and Influencing
- Interpersonal Savvy
Qualifications/Requirements:Experience- Minimum of 5-7 years of experience in working in a large scale B2B environment
- Relevant industry experience in technical, sales and general management
- Proven track record of successful sales growth and profitability
- Experience with negotiations; strong influencing and persuasion skills
Knowledge- Technically adept
- Possess a detailed knowledge of Amcor, the products, the industry and competitive market
Skills- Language: English necessary, others useful and desired
Expected Travel- Travel is estimated at +50%
Key Competencies Summary- Strong relationship-building and customer management skills
- Expertise in commercial strategy and negotiation
- Excellent communication and interpersonal skills
- Strong business acumen and understanding of market trends
- Ability to manage multiple stakeholders and projects simultaneously
- Cross-functional collaboration and teamwork
- Analytical thinking, problem-solving, and data-driven decision-making
- Adaptability and resilience in dynamic environments
- Proficiency in CRM systems and Microsoft Office Suite
- Customer-focused mindset
- Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders
#LI-VA1
Our ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
- Our people are engaged and developing as part of a high-performing Amcor team
- Our customers grow and prosper from Amcor's quality, service, and innovation
- Our investors benefit from Amcor's consistent growth and superior returns
- The environment is better off because of Amcor's leadership and products
BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
