Key Account Manager (Agency)

ARC is looking for a talented Key Account Manager (Agency) to build and strengthen ARC’s strategic relationships with key travel agency customers, agency technology providers, consolidators, TMCs, OTAs, and emerging distribution partners. You will serve as a trusted, strategic advisor focused on agency settlement operations, accreditation, airline distribution technology, back-office workflows, financial processes, and data solutions. You will act as the primary liaison between agency operational leaders and ARC teams to drive operational efficiency, reduce settlement friction, improve distribution effectiveness, and maximize the value from ARC's platforms and solutions. 

• Bachelor’s degree in Business, Marketing, Aviation, or a related field; equivalent work experience considered.
• 10+ years of experience in an account management or related role
• Experience in the travel ecosystem, preferably within travel agencies, airline distribution, agency technology providers, settlement operations, financial operations, or travel technology organizations.
• Demonstrated expertise in agency settlement processes, ARC reporting, reconciliation workflows, and travel financial operations.
• Strong understanding of travel distribution technologies including GDS, NDC, APIs, order management systems, and booking platform architectures.
• Knowledge of agency back-office and mid-office platforms, accounting systems, workflow automation tools, and operational reporting environments.
• Data asset experience including ARC Data, DDS, Prism, BI solutions, and analytical platforms.
• Proven ability to engage executive, financial, operational, and technical stakeholders.
• Strong consultative selling and value-realization skills.
• Ability to identify operational inefficiencies and recommend technology-enabled solutions.
• Exceptional communication, presentation, relationship management, and strategic planning skills.
• Must be willing to travel up to 60% as needed to meet with clients, attend industry events, and represent ARC in various forums.

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offersWorkFlex. WorkFlex is ARCs hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. Weve designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.