Key Account Executive, Strategic Voice

What this role is all about

The Key Account Executive – Voice is an individual contributor role within the regional structure, with a direct reporting line to the Squad Lead. The main goal of this role is to identify business opportunities with current and prospective high touch clients (Tier 1 A/Ar), and to sell Infobip’s product and service offering — with a dedicated focus on Infobip Voice solutions — while proactively recommending the best communication and Voice related use case solutions to our clients.

In addition to core sales activities, the Key Account Executive – Voice is typically one of the most experienced sales representatives. It is therefore expected that he/she shares knowledge with team members, mentors newly onboarded sales colleagues, and supports less experienced team members by answering technical and procedural questions — including those related to Voice products, capabilities, and best practices.

What you'll do

• Sells a subset of products or services — including Infobip Voice solutions (SIP Trunking, Voice API, WebRTC, Number Masking, Branded Calling, Authentication, BYOC) — directly or via partners to a provided target account list within the designated geographical territory (Tier 1 (A, Ar)).
  Supports end-to-end client relationship for the first 12 rolling months (NRR, cross-sell, upsell & acquisitions), with a special focus on Voice product adoption, onboarding and usage growth.
• Maintains a mature and structured approach to account acquisition during the first 12 months following service activation, ensuring Voice readiness and technical fit where applicable.
• Develops solution proposals encompassing all aspects of the application, including Voice-specific technical and commercial solution components.
• Manages sales through forecasting, account resource allocation, account strategy and planning, while expanding touchpoints and footprint in key accounts — including identifying Voice opportunities and increasing Voice traffic and revenue.
• Works closely with the CSE to develop proper account planning and customer journey mapping, ensuring appropriate technical scoping and feasibility for Voice use cases.
• Negotiates pricing and contractual agreements to close the sale, including Voice routing, coverage, and compliance-related commercial terms.
• Builds and maintains strong client relationships, serving as a trusted advisor while ensuring healthy Voice performance, quality, and customer satisfaction.
• Coordinates with service delivery teams for deployment and ongoing delivery of the product suite, including Voice onboarding, routing setup, and BYOC integrations.
• As a leading contributor, provides direction and mentoring to others, sharing Voice product knowledge, best practices and sales learnings.
• Works in a non-routine and highly complex environment, requiring the application of advanced technical and business skills, especially in the area of Voice communications and infrastructure.

What makes you a strong fit

• B2B Sales Experience: Proven experience in B2B sales, account management, or business development within the telecommunications, CPaaS, UCaaS, VoIP, or technology industry.
• Enterprise Account Management: Experience managing strategic or enterprise accounts, building long-term customer relationships, and driving revenue growth through cross-selling and upselling.
• Voice / Telecom Knowledge: Good understanding of Voice solutions and telecommunications technologies, such as SIP Trunking, VoIP, Voice APIs, WebRTC, or similar solutions.
• Consultative Selling: Ability to understand customer business needs and translate them into commercial solutions, working closely with technical teams when needed.
• Commercial Skills: Experience with account planning, pipeline management, forecasting, negotiations, and achieving revenue targets.
• Stakeholder Management: Ability to build relationships and engage with senior-level stakeholders within enterprise customers.
• Communication Skills: Strong presentation, communication, and negotiation skills.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - Our hybrid, office-first setup brings people together in the office, with work-from-home flexibility and flexible working hours.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

Additional Information

Salary Range: $120,000-$150,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus.

Benefits & Perks: Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.