Bachelor's degree in marketing, business administration, sales, or a relevant field
4-5 years of experience in sales or key account management
Strong verbal and written communication skills
Basic computer proficiency with CRM software and the Microsoft Office Suite
Ability to analyze data and develop actionable insights
Solid negotiation skills with follow-through ability
Demonstrated success in delivering client solutions and achieving sales goals
Responsibilities
Build and maintain trusted relationships with key clients
Resolve client issues and complaints effectively
Understand and anticipate the needs of key accounts
Manage communications between clients and internal teams
Assist account teams in client coordination
Strategically plan to enhance client outcomes
Analyze client data for relationship management
Benefits
Opportunities for professional development
Flexible working environment (remote, office, hybrid)
Supportive team culture
Engagement in high-impact client relationships
Potential for upward mobility within the organization
Full Job Description
Key Account Manager
Job Description
Developing a solid and trusting relationship between major key clients and company
Resolving key client issues and complaints
Developing a complete understanding of key account needs
Anticipating key account changes and improvements
Managing communications between key clients and internal teams
Assist and coordinate account team assigned to each client
Strategic planning to improve client results
Assist our National Accounts Directors in negotiating contracts with client and establishing timeline of performance
Collaborating with sales team to maximize profit by up-selling or cross-selling
Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meeting all client needs and deliverables according to proposed timelines
Analyzing client data to provide customer relationship management
Expanding relationships and bringing in new clients
Location: Seattle, WA
Remote/Office Location/Hybrid: Field Based
Employment Type: Full-Time
About the role
The Key Account Manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.
What we're looking for
Essential
Bachelor's degree in marketing, business administration, sales, or relevant field
Four to five years' previous work experience in sales, management, key account management, or relevant experience
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
Able to analyze data and sales statistics and translate results into better solutions
Strong negotiation skills, with ability follow-through on client contracts
Proven results of delivering client solutions and meeting sales goals
A bit about you
As a professional representing RS Group, we insist on exceptional standards, a sense of urgency, and a commitment to add value for our customers. You'll need an exceptional work ethic, an inherent technical aptitude, and the ability to build and strengthen relationships with our customers.
