Bachelor's degree with 2+ years of relevant experience, or Master's with less than 2 years; additional experience may substitute for degree.
Proven IT support experience across various environments (phone, remote, hands-on).
Ability to apply innovative problem-solving skills to technical issues.
Experience in fast-paced and evolving work settings.
Strong time management skills essential.
Excellent oral and written communication skills.
Responsibilities
Interact with customers to address service inquiries and issues.
Implement, troubleshoot, and maintain IT systems.
Differentiate between isolated user issues and broader system problems.
Coordinate with stakeholders to gather data and develop solutions for incident tickets.
Examine customer problems and initiate effective corrective actions.
Analyze recurring issues and propose solutions to prevent future occurrences.
Benefits
Opportunity to work in a dynamic and fast-paced environment.
Engagement with a diverse range of IT systems and technologies.
Professional development opportunities in IT support and customer service.
Collaborative work culture with a focus on problem-solving.
Physical activity involved in handling IT equipment and setups.
Full Job Description
This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills and command of the English language.
Primary Responsibilities:
Responsible for interacting with customers to handle service inquiries and problems.
Implement, troubleshoot and maintain IT systems.
Distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Duties include examining customer problems, identifying & implementing appropriate corrective action to initiate an effective solution/repair or return.
This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.
Basic Qualifications:
To be considered, must have an active TS/SCI with a polygraph.
Bachelors degree and 2 or more years, or Masters with less than 2 years of prior relevant experience. Will consider additional work experience in lieu of a degree
Experience providing IT support across phone, remote, and hands-on hardware environments, applying independent judgment, originality, and innovative problem-solving to resolve a broad range of technical issues and assignments.
Experience working in a face-paced environment
Experience with troubleshooting issues in a growing environment
Time management skills
Strong oral and written communications skills
Physical Requirements: Ability to lift and move IT equipment (up to 30–50 lbs.) and crawl under desks for physical cabling or machine setups.
#CABARESTON
#ASBA
#HALO
#HALOincumbents
Original Posting:October 8, 2026
Pay Range:Pay Range $59,150.00 - $106,925.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Holding
Leidos Holding Careers
Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.
Explore Career Opportunities
Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.
Innovation and Professional Growth
At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.
Commitment to Diversity and Inclusion
Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.
Internship Programs
For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.
Benefits and Culture
Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.
Join the Team
Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.
Stay Connected
Stay informed with the latest career tips, industry insights, and company news from Leidos Holding. Subscribe to receive updates and be the first to know about new job opportunities, company developments, and more.
Prepare for Your Interview
To prepare for an interview at Leidos Holding, candidates should familiarize themselves with the company's missions and values, update their resumes, and be ready to discuss how their background and skills align with the position they are applying for.
Networking and Career Advancement
Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.
Explore Leidos Holding Jobs and Careers
Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.
SEARCH LEIDOS HOLDING JOBS
READ CAREERS BLOG
Job Alert Emails
Customize your subscription to receive job alerts and insider tips tailored to your preferences from Leidos Holding. See what exciting and rewarding opportunities await in your professional journey.
