Job Description
Our client is seeking a Jira Service Management (JSM) Specialist to spearhead Phase 2 technical implementation efforts within this Information Technology Service Management Platform (ITSM), now that initial implementation of the JSM system is concluding (production instance launched in August 2026).
This ITSM solution replaces a Cherwell ITSM system, which will be sunset in mid-December 2026. Most data migration from the legacy system have already taken place. However, there will be a final data migration push to JSM once Cherwell fully reaches EOL. This role will assist Change Management processes within the Systems and Data Management Section during this process and beyond. The JSM Specialist will help improve upon current JSM implementation by combining platform configuration, workflow automation, and service management best practices to enhance operational efficiency, customer experience, and organizational productivity.
Duration: 06/30/2027 with extensions possible
Interview: On-site interview required
All candidates must be WI residents or willing to relocate to WI PRIOR to starting role. Work location: Hybrid position 60/40 (2 days onsite per week)
Requirements
Minimum Qualifications:
§Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as
§Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors
§Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks
§Minimum 3+ years' experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity
§Minimum 3 years of experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency
§Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate's degree, must have minimum 6 years work experience).
Benefits
Hourly rate for 1099: $75.00
Hourly rate for W2: $53.00
Full-Time W2 employees may receive the following benefits:
Health and Dental Insurance
Life Insurance
Short/Long Term Disability Insurance
Simple IRA
Referral Bonus
Employee Assistance Program
