A leading insurance and financial services organization is seeking a Jira Administrator & Application Support Specialist to support and optimize its enterprise application ecosystem. This role combines hands-on administration of the Atlassian platform with advanced application support responsibilities across critical business functions including Actuarial, Claims, Underwriting, Finance, and Call Center Operations. The ideal candidate will bring expertise in Jira Software, Jira Service Management, Jira Assets (CMDB), AWS, Microsoft Intune, automation, and enterprise application support within a structured ITSM environment.
This is an excellent opportunity for a technically strong professional who enjoys improving operational efficiency through automation, governance, and process optimization. The position offers significant visibility across enterprise technology teams and the chance to modernize application support practices, enhance CMDB maturity, build impactful integrations, and help drive operational excellence for business-critical systems. Candidates who thrive in complex environments and enjoy solving challenging technical problems while working cross-functionally will find substantial opportunities to make an immediate impact.
Required Skills & Experience - 5+ years of experience in Jira administration, application support, systems administration, infrastructure support, or related IT disciplines
- Hands-on administration of Jira Software and Jira Service Management
- Experience configuring workflows, screens, permissions, issue types, SLAs, queues, service portals, dashboards, and reporting
- Experience administering Jira Assets and supporting CMDB design, implementation, and governance
- Knowledge of configuration management practices, asset relationships, and data quality management
- Experience supporting enterprise applications in a formal ITSM environment
- Strong understanding of Incident, Problem, Request, Change, and Service Level Management processes
- Experience building Jira Automation rules and workflow-driven business processes
- Proficiency with REST APIs, webhooks, JSON, and application integrations
- Scripting experience with PowerShell and/or Python
- Working knowledge of AWS-hosted application environments and AWS WorkSpaces
- Experience with Microsoft Intune administration including application deployment, compliance policies, and device management
- Knowledge of Windows 11 enterprise environments
- Experience supporting SQL and relational database environments
- Strong troubleshooting, root cause analysis, and incident resolution capabilities
- Experience working with monitoring, logging, and application performance tools
- Excellent documentation, communication, stakeholder management, and organizational skills
- Ability to manage multiple priorities and work independently in a fast-paced environment
Desired Skills & Experience - Atlassian Certified Professional certification or strong Atlassian Cloud administration experience
- AWS Certified Cloud Practitioner, Solutions Architect Associate, or equivalent practical experience
- Microsoft Endpoint Administrator, Microsoft 365, Entra ID, Azure, or related certifications
- ITIL v3 or ITIL 4 Foundation certification
- Experience with Power Automate and Power BI
- Experience administering or integrating Okta, Entra ID, or other identity management platforms
- Experience with ServiceNow or similar enterprise service management platforms
- Experience supporting Exchange Online, Microsoft 365, Teams, Teams Phone, SharePoint, Salesforce, Oracle, Genesys, or RightFax
- Familiarity with BigFix and enterprise endpoint management solutions
- Experience supporting AI platforms such as ChatGPT, Claude, or Kiro
- Experience within regulated environments such as insurance, financial services, healthcare, or similar industries
- Knowledge of RBAC, SSO, access governance, and audit readiness requirements
What You Will Be Doing Tech Breakdown - 35% Atlassian Administration (Jira Software, Jira Service Management, Confluence, Jira Assets)
- 20% Application Support & Incident Resolution
- 15% Automation & Systems Integrations (REST APIs, PowerShell, Python)
- 10% CMDB & Asset Management Governance
- 10% AWS & Cloud Support
- 10% Microsoft Intune & Endpoint Management
Daily Responsibilities - 30% Jira administration, workflow optimization, automation development, and platform governance
- 25% Tier 2/3 incident response, problem resolution, troubleshooting, and user support
- 15% CMDB maintenance, application catalog management, and data governance activities
- 10% Application deployment, upgrades, release coordination, and lifecycle management
- 10% Integration development utilizing APIs, webhooks, JSON, PowerShell, and Python
- 5% Change management, CAB participation, implementation planning, and documentation
- 5% Knowledge article development, runbook creation, and operational documentation
You will receive the following benefits: - Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) including match with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
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