5-7 years of experience in ground handling or related field
Strong leadership and communication skills
Proficient in data analysis and project management
Experience with Lean initiatives and change management
Knowledge of quality, health, safety, and environmental standards
Ability to manage P&L and risk effectively
Familiarity with airport operations and compliance requirements
Responsibilities
Assist in preparing annual operating budgets for approval
Plan and allocate resources efficiently, including manpower and equipment
Ensure service levels meet or exceed customer expectations
Maintain effective relationships with customers and regulatory authorities
Monitor performance KPIs and ensure compliance with goals
Maintain accurate records of operational transactions
Implement and supervise safety and security measures
Benefits
401(k) with company match
Comprehensive health and dental insurance
Life and vision insurance
Paid time off including vacation and sick leave
Tuition reimbursement for further education
Retirement plan options
Full Job Description
Job Summary
To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
The expected salary is $115,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Job Responsibilities
Planning
Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
Must comply with Swissport's standard operating procedures (SOPs) and policies
Quality Management
Ensure service levels are achieved
Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
Controlling & Reporting
Monitor and control performance KPIs such as Scanning, Line Haul and Aircraft on time arrivals/departures, etc. and ensure they are within established goals
Ensure that all records of all transactions relating to the operation are maintained
Ensure that administrative and control policies and procedures are maintained
Assures all employees comply with company rules and procedures and other authority requirements
Take disciplinary action with subordinates as needed
Supporting
Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
Solves conflicts/irregularities and takes appropriate action
Participate in meetings internally and externally as may be required
Implements and monitors the local emergency plan
Ability to adapt workflow with changing business needs
