Dealership:L0105 Lithia Home Office
Lithia & Driveway | ITS Senior Technology SpecialistIn this role, you'll provide technical support to employees across the organization, troubleshoot hardware and software issues, manage support requests, and help drive process improvements. Success comes from combining strong technical skills with excellent customer service, communication, organization, and a passion for helping others solve problems.
Location: Anchorage BMW
You will support locations in Fairbanks, AK & Seattle, WA- Regular travel is required.
Compensation Range: $70,000-$105,000, with a typical starting range of
$70,000-$80,000. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
What You'll Do- Provide advanced Tier 2 technical support across Lithia & Driveway locations nationwide
- Troubleshoot and resolve hardware, software, networking, mobile device, and telephony issues
- Deliver VIP and executive-level support
- Lead and coordinate Major Incident response and resolution efforts
- Identify opportunities to improve service delivery, automate processes, and enhance efficiency
- Develop and maintain knowledge articles, procedures, and technical documentation
- Mentor team members and share technical expertise across the organization
- Monitor escalations and help maintain service levels during your shift
- Travel to support onsite initiatives, deployments, and special projects as needed
What You'll Bring- 8+ years of experience providing IT support, ideally in a Service Desk, Help Desk, or Call Center environment
- Strong technical knowledge of Windows, Apple, networking, business applications, mobile devices, and telephony systems
- Familiarity with ITIL Service Management principles; ITIL certifications
- Experience providing detailed troubleshooting and resolutions to users
- with the ability to support users at all levels of the organization, including executives
- Experience mentoring, training, or serving as a technical resource for team members
- Experience supporting multi-location, retail, automotive, or OEM environments
- Bachelor's degree in Information Technology or a related field, equivalent certifications, or a combination of education and experience
Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays
- PTO:80 hours front-loaded on day 1
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
