ITS Assistant Manager - Data, Security, Platforms & Enterprise Systemsat Pacific Smoke International Inc.
Hybrid (4 day on-site)
Do you believe that a company's success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, design, and support it. We're looking for an ITS Assistant Manager to join our scaling organization.
At Pacific Smoke International, our mission is to help people quit smoking by providing safer alternatives to traditional cigarettes. As the leading distributor of electronic vaporizers and award-winning vaping products in Canada, we've made significant progress since our founding in 2013. However, we have much more to accomplish for our customers, and we're looking for a culturally aligned ITS Assistant Manager to join our dynamic team located in Markham.
What's important to us:We are seeking to attract individuals who share and demonstrate our core values:
Judgement, Curiosity, Agility, Results, Accountability, Teamwork.Position OverviewThe ITS Assistant Manager is a senior technical contributor and delivery lead responsible for
enterprise data and analytics, IT operations security, platform reliability, and complex system integrations, including
Magento eCommerce and ERP platforms. This role bridges strategy and execution - driving technical solutions, enforcing security and operational standards, and ensuring scalable, resilient systems aligned with business growth.
The successful candidate brings deep technical understanding, strong project execution skills, and the ability to operate across infrastructure, applications, data, and security domains.
Responsibilities- Data & Analytics Engineering
- Design, support, and optimize enterprise data pipelines, reporting architectures, and analytics platforms
- Ensure data integrity, lineage, and governance across ERP, eCommerce, and downstream reporting systems
- Develop and maintain operational dashboards, KPIs, and analytical models to support business decision-making
- Collaborate with stakeholders to translate business requirements into technical data solutions
- Support ETL/ELT processes, data reconciliation, and performance optimization
- IT Operations & Security Engineering
- Support and enhance IT operations frameworks to ensure system availability, performance, and resilience
- Implement and maintain security controls, including access management, logging, monitoring, and vulnerability remediation
- Support identity and access management (IAM), least-privilege enforcement, and role-based access controls
- Participate in incident response, root cause analysis, and remediation planning
- Support internal and external audits, security assessments, and compliance initiatives
- Contribute to IT policies, standards, and operational documentation
- IT Project & Delivery Management
- Lead and support complex, multi-system IT initiatives involving ERP, eCommerce, integrations, and data platforms
- Own technical planning, risk identification, dependency management, and execution tracking
- Coordinate internal teams, third-party vendors, and service providers
- Manage technical documentation, change management, and deployment readiness
- Ensure projects align with architectural standards, security requirements, and operational best practices
- eCommerce Platform (Magento) Operations
- Own technical oversight of Magento platform operations, performance, and stability
- Support deployments, upgrades, patching, and third-party extensions
- Oversee integrations with ERP, payment gateways, logistics, CRM, and analytics platforms
- Monitor application performance, error logging, and transaction flows
- Support incident resolution related to order processing, pricing, inventory, and customer experience
- ERP Systems & Integrations
- Provide technical leadership for ERP system support, enhancements, and integrations
- Support configuration changes, testing cycles, and release management
- Ensure data consistency and transactional integrity between ERP, Magento, and peripheral systems
- Support API-based and middleware-driven integrations
- Partner with business teams to optimize ERP-driven workflows and controls
Qualifications- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline
- 5-8 years of progressive IT experience across enterprise systems, platforms, or operations
- Strong experience in data analytics, reporting platforms, or data engineering concepts
- Proven experience supporting IT security controls, operational monitoring, and incident response
- Hands-on experience with Magento (Adobe Commerce) operations
- Experience supporting or administering ERP systems (e.g., finance, supply chain, manufacturing modules)
- Solid understanding of enterprise integrations, APIs, and data flows
- Demonstrated experience delivering complex IT projects
Technical Skills & Knowledge- Data platforms, reporting tools, and dashboarding solutions
- SQL and data analysis concepts
- Application and infrastructure monitoring
- Security best practices (IAM, logging, vulnerability management)
- ITIL-aligned operations and service management concepts
- Cloud and on-prem hybrid environments
- Vendor and system integration management
Leadership & Professional Competencies- Strong technical problem-solving and analytical mindset
- Ability to communicate complex technical concepts to non-technical stakeholders
- Strong organizational and prioritization skills
- Comfortable operating in a fast-paced, operationally critical environment
- Proactive, accountable, and detail-oriented
Nice to Have- Experience with cloud-native or SaaS platforms
- Knowledge of cybersecurity frameworks (ISO 27001, NIST, SOC)
- Experience in regulated, retail, eCommerce, or manufacturing environments
- Experience with DevOps, CI/CD, or automation tools
What you can expect from Pacific Smoke International:At our company, we strive to provide our team members with the best possible support. Here is an overview of the current benefits and perks we offer:
-A total compensation package that includes group benefits program starting from day 1 of joining and year-end performance bonus
-Ongoing learning and development opportunities to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential
-Three weeks of Vacation
-Awards for top performers and employee tenure
-A unique opportunity to build, grow and leave your impact on a US$25-billion industry
-To work with a group of people who are humble, supportive, and care about our customers
-Product at distributor pricing to all employees
-Company events
If you are a results-driven, self-motivated individual who thrives in a collaborative and fast-paced environment, we invite you to join our team at PSI. You will have the opportunity to make a meaningful difference in the lives of people nationwide while working in an inclusive and supportive environment.
Thank you to all the applicants who have shown interest in this position. We appreciate the time and effort you have taken to apply.
While we carefully review every application we receive, we regret to inform you that only the candidates who are being considered for further evaluation will be contacted.
Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.
