4-6+ years in IT vendor management or technology procurement
Experience leading supplier governance programs and QBRs
Understanding of enterprise IT/AV technology services and SOW structures
Strong contract interpretation and enforcement skills
Experience working with procurement, legal, and engineering teams
Proficiency in workflow and tracking tools like Smartsheet or Jira
Excellent negotiation and communication skills
Responsibilities
Establish governance rhythms for IT and workplace technology partners
Serve as the expert on Master Services Agreements and service contracts
Monitor supplier KPIs and manage issue escalations
Collaborate with cross-functional teams on contract renewals and RFPs
Utilize management tools for visibility into supplier commitments and spend tracking
Benefits
Opportunity to work in a global enterprise environment
Collaborative team culture that values ambition and ideas
Potential for professional growth and development
Engagement with diverse technology partners
Access to advanced workflow and management tools
Full Job Description
Role Overview: Our enterprise infrastructure and technology organization builds the core systems, applications, and workplace capabilities that power our offices globally. As we scale our footprint and partner ecosystem, we need a proactive operator to oversee vendor governance, contract lifecycles, and partner performance across our enterprise collaboration, AV, and IT environments.
Key Responsibilities
Vendor Governance & Performance: Establish and facilitate regular governance rhythms for key IT and workplace technology partners, including running Quarterly Business Reviews (QBRs), operational syncs, and vendor scorecards.
Contract & SOW Oversight: Serve as the internal subject matter expert on active Master Services Agreements (MSAs), Statements of Work (SOWs), and service contracts, ensuring deliverables, milestones, and billing strictly match agreed terms.
SLA Tracking & Issue Escalation: Monitor supplier KPIs, track service level agreements (SLAs), and manage resolutions for commercial, operational, delivery, or scope-related partner escalations.
Cross-Functional Alignment: Partner with Strategic Sourcing, Corporate Procurement, Legal, and internal Workplace/AV engineering teams to coordinate contract renewals, change orders, RFP technical evaluations, and scope adjustments.
Operational Reporting & Visibility: Utilize portfolio and workflow management tools to maintain central visibility into supplier commitments, license/maintenance contract expirations, deliverables, and spend tracking.
Qualifications
4-6+ years of experience in IT vendor management, vendor operations, partner management, or technology procurement/contracts.
Proven track record leading supplier governance programs, including organizing, structuring, and driving Quarterly Business Reviews (QBRs) and partner scorecards.
Solid functional understanding of enterprise IT/AV technology services, professional services agreements, and standard SOW structures.
Strong contract fluency-ability to interpret and enforce commercial terms, milestones, deliverables, warranty periods, and service credits.
Experience collaborating with enterprise procurement, legal, and engineering teams to enforce vendor accountability.
Proficiency with workflow and tracking tools (such as Smartsheet, Jira, Google Workspace, or enterprise procurement platforms).
Strong negotiation, communication, and executive-presentation skills.
Ready to take the next step?
If you're excited about this role and ready to grow with a team that values ambition, ideas, and impact - we'd love to hear from you.
Apply now and start building your journey with Vailexa.
