We are currently looking for a Full Time IT Tribal and Government Services Account Manager to join our team located at the Information Technology.
Summary:
Responsible for relationship management and ensuring satisfactory delivery from IT to assigned customer departments. Influencer and assisting the IT Leader for Tribal and Govt. Services in elevating IT's reputation and level of IT-customer partnerships.
Responsibilities:
* Cultivate and sustain cooperative relationships across different divisions, departments, and external entities
* Identify opportunities for strategic relationship-building aligning with the mission of the Chickasaw Nation
* Serves as a liaison with stakeholders / internal customers of IT, for understanding and translating the business context, immediate needs, as well as their longer-term vision for the initiatives
* Proactively work with stakeholder department teams to improve business process efficiency between current and desired state
* Assist with determination of a suitable solution and/or modification of an existing solution, to best serve the short-term and long-term needs of the stakeholders/internal customers
* Serves as a liaison between third party vendor and internal management
* Performs all other duties as assigned
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Actively advocate in the customer departments for IT and the value we can add
* Manage expectations suitably of customer stakeholders - on timing vs. scope, resource availability, and cost/financial aspects
* Continuously seek feedback and track satisfaction of customer stakeholders with services provided Communicate customer feedback to IT service owners and influence/assist them to improve gaps areas
* Conduct initial research for solutions in the market as needed, and work closely with the Architects in IT and Procurement for evaluation, selection and business case creation
* Act as first level of escalation point for issues with any aspect of service delivery; escalate timely to the IT Leader for Tribal and Govt. Services vertical. Keep the leader informed pro-actively on all initiatives
Competencies:
Essential:
* Ability to assume responsibility and ownership
* Possesses strong written and verbal communication abilities
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Must be able to exert analytical and critical thinking skill
* Ability to handle difficult customers and situations
* Extreme customer-focused behavior
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Experience with IT functions and technologies across Hardware/Data Centers, Software applications, Cyber Security, etc.
* Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Knowledge of industry best practices
* Must be friendly with an outgoing personality
* Define problems, collect data and establish facts
* Establishes professional working relationships as appropriate
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Interpersonal skills to motivate, investigate, inspire
* Ability to communicate technical or complex information in an easily understood manner
Skills:
Essential:
* Must possess effective interpersonal communication skills to establish and maintain working relationships with tribal officials, government agencies, employees and the public
* Must be flexible and be able to adapt to last minute changes
* Excellent public speaking skills
Experience:
Essential:
* 7 years directly related experience
Education:
Essential:
* Bachelors Degree in directly related field
Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position
Nonessential:
* Standard Driver's License
Working Conditions:
Essential:
* Pass pre-employment drug test
* Hand-eye coordination, reach and grasp
* Computers, printers, phones
* Works in an office setting
* Mix of office/non-office settings
* Manual dexterity
Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
