IT Technology Services Senior Specialist (multiple positions available)

Job Description

Original Posting Date: 10/19/26

Job Title: IT Technology Services Senior Specialist (multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Hybrid work model

Purpose and Objective:

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP Enterprise Cloud Services (ECS). to act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP Enterprise Cloud Services (ECS).

Expectations and Tasks:

Work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to provide quality services throughout their entire lifecycle. Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from SAP delivery organization as required. Ownership and detailed understanding of the customer landscape managed within ECS and understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize/co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security and Compliance, Networks. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical and operation reviews (monthly) to measure the progress against defined Cloud architecture and roadmap. Establish and drive resolution plans to resolve issues and problems to completion. Support the migration roadmap together with partners, System integrators, or SAP Professional Services.

Qualifications

Education and Occupational Experience:

Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Supporting SAP S/4HANA Migrations, upgrades, and Basis administration;
• Designing and implementing SAP applications and databases, with focus on High Availability and disaster recovery concepts;
• Finding and fixing problems with load balancers;
• Analyzing S/4HANA data footprint including server downsizing and upsizing;
• Owning customer landscape and advising on critical and complex landscape changes during life cycle management; and
• Designing and leading Early Watch Alert report analysis.

License/Certification required:

• SAP HANA (valid or expired);
• SAP OS/DB Migration (valid or expired); and
• SAP S4HANA Conversion and Upgrade (valid or expired).

Travel: Position does require up to 20% domestic travel to various and unanticipated customer sites and SAP offices for training and customer support.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Compensation Range Transparency: The annual base salary range for this position is $127,525 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $131,000 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.