IT Technical Support I - Los Angeles, CA
Full-Time | Hybrid | Los Angeles, CA | $86,000 - $93,000 Annually
About Your Role
CMTS is seeking an experienced IT Technical Support I professional to provide comprehensive technical support services for the Airport Development Group (ADG) at Los Angeles International Airport (LAX).
This position is responsible for diagnosing, troubleshooting, coordinating, and resolving hardware, software, network, and system-related incidents. The selected candidate will provide help desk support, manage employee onboarding and offboarding activities, coordinate IT equipment deployments, and ensure technical issues are resolved efficiently to maintain airport development operations.
Education Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Equivalent professional experience of five (5) years or more may be considered.
What You'll Need to Get the Job Done
- Minimum five (5) years of professional experience in IT technical support, help desk operations, desktop support, or a related technical field.
- Demonstrated experience troubleshooting computer hardware, software applications, operating systems, and network connectivity issues.
- Proficiency in Windows 10 and Windows 11 installation, configuration, maintenance, and troubleshooting.
- Strong working knowledge of Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, Excel, Word, and PowerPoint.
- Experience with IT service management platforms such as Freshdesk, ServiceNow, or similar ticketing systems.
- Knowledge of LAN/WAN networks, wireless connectivity, VPN troubleshooting, and common network configurations.
- Experience supporting employee onboarding, offboarding, equipment provisioning, and workstation deployments.
- Ability to prioritize multiple technical support requests and communicate progress effectively.
- Strong written and verbal communication skills with the ability to explain technical issues to nontechnical personnel.
- Experience managing data coordination and conversion projects.
- Ability to lift at least 40 pounds and travel between multiple locations within the airport campus.
- Flexibility to work varying shifts based on operational requirements.
What Will Make You Stand Out
- Relevant professional IT certifications or technical credentials.
- Experience supporting IT operations in airport, aviation, infrastructure, government, or other large-scale organizational environments.
- Experience coordinating IT equipment deployments, relocations, and technical support across multiple facilities.
- Strong problem-solving, customer service, incident management, and technical documentation skills.
What You'll Do
- Provide daily technical help desk support to Airport Development Group personnel, responding to incoming service requests, emails, technical issues, and system-related incidents.
- Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and operating system issues while following established IT support procedures.
- Analyze reported production outages and technical incidents, determine severity and operational impact, document findings, and coordinate timely resolutions.
- Create, manage, update, and track IT service requests using Freshdesk, ServiceNow, and other applicable ticketing and incident management systems.
- Coordinate and execute employee onboarding and offboarding activities, including workstation preparation, computer configuration, equipment deployment, user access requests, and equipment recovery.
- Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 operating systems, including system updates, security patches, drivers, and associated applications.
- Provide technical support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams.
- Diagnose and resolve PC hardware issues involving motherboards, memory, storage devices, power supplies, and other computer components.
- Troubleshoot LAN/WAN connectivity, wireless networks, VPN connections, IP address conflicts, and common network infrastructure issues.
- Support the installation, replacement, configuration, maintenance, and relocation of IT hardware and software throughout airport facilities.
- Coordinate workstation deployments and employee relocations across multiple locations within the airport campus.
- Provide on-site technical assistance during department-sponsored events, meetings, and other operational activities.
- Conduct computer orientation sessions and provide technical training to newly hired personnel and department staff.
- Maintain accurate technical documentation, service ticket records, equipment information, and troubleshooting procedures.
- Communicate service request status, unresolved incidents, and technical recommendations to management, end users, and other IT personnel.
- Assist with data coordination, conversion projects, and other IT-related operational initiatives.
- Work collaboratively with internal departments, technical teams, and airport personnel to maintain effective IT service delivery.
- Perform additional technical support duties and work alternative shifts as required to support operational needs.
What You Can Expect from CMTS
- Opportunities to work on high-impact infrastructure projects across the United States and the U.S. Virgin Islands.
- Collaborative and growth-focused team environment.
- Competitive compensation.
- CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for the employee.
- Career advancement and professional development opportunities.
Salary Requirements
$86,000 - $93,000 Annually
Compensation is based on qualifications, experience, skills, certifications, and other job-related factors.
A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion.
Apply Now!
www.cmtsllc.com/careers
