IT Technical Support

Overview

We are seeking an IT Technical Support to support our Facilities Sector. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Responsibilities

• Answers incoming customer emails to the Help Desk
• Follows established procedures to diagnose and troubleshoot system issues.
• Analyzes, determines, and documents reported production outages/incidents.
• Determines severity, impact, and nature of incidents. Escalates as needed.
• Communicates clearly with other team members.
• Submits tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Performs hardware and software installations.
• Oversees deployments and relocations of staff at various locations throughout the airport footprint.
• Provides IT support at Division-wide sponsored events.
• Provides on-the-job training to new department staff members.
• Provides computer orientation to new staff.

Qualifications

• MIS degree or equivalent job experience of five (5) plus years of experience
• PC Hardware Troubleshooting
  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting:
  • Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues
• Windows Operating Systems:
  • Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11)
  • Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite:
  • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
• Must be able to lift at least 40lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to work with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.
• May assume other duties as required/needed.
• Maybe required to work past regular work shift if needed.
• Maybe required to work various shifts as needed.
• Candidate must have access to company vehicle or be willing to use personal vehicle.

Salary Range: $88,000 to $92,000 per year.

Work Environment: Onsite

Location: Los Angeles, California.

Benefits and Perks

We offer multiple medical and dental insurance plans, as well as vision insurance. Plans are subsidized for both employees and dependents with coverage effective the first month after hire. Additionally, Cordoba provides employees with paid AD&D and life insurance, a 401k with an industry leading employer match, generous vacation and sick leave accruals, 9 paid holidays, and other forms of paid time off. We also offer flexible spending accounts (FSA's) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans. Employees are also eligible for our employee assistance program and well-being benefits that include stress management, nutrition, and financial well-being.

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