IT Technical Supervisor (EDU)

Salary: $134,290.00 - $191,366.00 Annually
Location : 10005 E. Osborn Rd, Scottsdale, AZ
Job Type: Full-Time
Job Number:
Department: Information Technology
Opening Date: 10/05/2026
Closing Date: 10/19/2026 11:59 PM Arizona

Definition
Definition: Under general supervision of the CIO, supervises and mentors Education (EDU) technical staff that supports the Salt River Pima-Maricopa (SPRMIC) School systems, including desktop and application support staff and is primarily responsible for establishing priorities, monitoring progress and ensuring compliance with Community policies. Assists the CIO with staff workflow in completing assigned enterprise implementations of new IT systems and/or system upgrade projects. Assumes a team leadership role in ensuring proper project planning, resource scheduling, budget management, project evaluation and client satisfaction are accomplished in a timely and quality manner. This job class is treated as FLSA Exempt.
Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks
1. Supervision & Workflow: Supervises, trains and manages the daily activities of Education (EDU) technical staff that supports the SRPMIC School system.

1. Scheduling: Assign tasks, set priorities and monitor progress to ensure timely and quality delivery of services and projects.
2. Performance Assessments: Completes Employee Performance Appraisal Reports (EPARs) for all EDU Technical staff
3. Mentorship: Mentors staff to ensure compliance with Community policies, industry standards and security protocols.
4. Service Ticket Management: Assist with ticket queue management and distribute tickets to assigned staff as appropriate.
5. Scheduling: Schedule staff to ensure coverage during normal business hours, after hours and on-call support as required. Process Alignment: Ensures the alignment of processes and workflows that the Education IT staff uses adheres to the policies and procedures of the SRPMIC tribal government IT Department.
6. Department Specific Processes: Identify, document and maintain Education IT specific processes and procedures to successfully support the department on key initiatives, events and compliance requirements.

2. Leadership:

1. Operational Effectiveness & Efficiency: Monitors operational performance and implements improvements to enhance reliability and efficiency.
2. Budget Management: Track and control budget plan for the fiscal year. Assists IT CIO/Director on budget planning for each fiscal year.
3. Project Management: Communicates project status issues to executive management (technical and functional)
4. Client Management: Maintains customer and client relationships in a professional and respectful manner.
5. Vendor Management: From selection to maintenance of vendor relationships in a professional manner. Participates in requests for quotation and request for information. Managing vendors including conducting periodic reviews of vendor performance and negotiating better rates and cost savings.

3. Contract Management:

1. Initiation: Understands the internal contract creation process and works with internal, legal and vendor representatives to facilitate the creation of new contracts.
2. Amendments: Understands the internal contract amendment process and works with internal, legal and vendor representatives to facilitate the modification and additions to existing contracts.
3. Software Support: Reviews and manages software support and service level agreements to ensure that systems are covered by adequate vendor support.

4. Technology Support:

1. Incident Management: Monitors production system incidents and ensures issues are resolved in accordance with established service level agreements.
2. Service Management: Monitors production system requests and ensures work requests are resolved in accordance with established service level agreements.
3. Change Management: Ensures all production changes are made in accordance with the department changing control policies, procedures and controls. Participates in the change control boards with the client to develop a partnership to manage and prioritize changes to the production system.
4. Service Management: Ensures services requests are designed, developed, tested and implemented in accordance with department standards meeting the agreed upon service level agreement.
5. Hardware Management: Assist/Partner with the Service Desk Manager in assessing, evaluating and selecting the appropriate hardware technologies to support Education desktops and laptops.
6. Asset Management: Maintain asset management standards and procedures of the IT Department in ServiceNow. Update and track computers to ensure that all SRPMIC assets are tracked properly
7. Application Currency: Works with technical support divisions to ensure supported applications remain up to date on releases and upgrades.
8. Troubleshooting and Root Cause Analysis: Work with users, vendors and IT staff to assess and document issues with applications-including integration issues between various software and/or applications, processes or controls. Decomposes and analyzes incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence. Works with urgency on issues that impact the overall operation of EDU.
9. Training: Works with technical support divisions to ensure there is a plan for end-user training and where applicable manages user-end training for Commercial Off-The-Shelf (COTS) application systems. Develops user-end training plans that may require vendor contracts or teaching user-end training courses.
10. Security: Compliance with security protocols defined, such as penetration test remediation, disaster recovery testing and yearly application account audit process.

5. Documentation: Establishes, maintains and enforces IT department policies and procedures in collaboration with IT management team.

1. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.

6. Business Process Analysis: Works with Business analysts in coordinating and conducting interviews with clients to document "pain" points and recommend process and system improvements to improve quality and efficiency.

1. Work with subject matter experts through the creation of current and future state business process models that identify process improvement opportunities through facilitating requirements gathering sessions.

7. Miscellaneous: Performs other IT job-related tasks as assigned as it relates to the support of Education Services.
Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, customs and traditions of the SRPMIC.
• Strong knowledge of PMO methodologies and standards achieved by successful experience in developing and implementing methodologies.
• Knowledge and exceptional abilities in leadership and change management.
• Knowledge of training development and management.
• Knowledge of personnel issues.

• Skill with project management including planning, implementation and documentation.
• Skilled with multiple communication methods.
• Skill evaluating assigned staff to determine if performance meets established standards.
• Skill providing outstanding internal and external customer service
• Skill communicating with all levels of employees in the organization.
• Skilled planning, achieving results and resolving problems.
• Skill establishing and maintaining effective working relationships with all levels of the department and Community including co-workers, customers and vendors.
• Skill making formal presentations to groups of various sizes and levels within the SRPMIC.

• Ability to successfully mentor assigned staff.
• Ability to effectively perform project management for large-scale program rollouts.
• Ability to use initiative and take corrective action in emergency situations.
• Ability to use initiative and judgment in working independently while recognizing matters that require the supervisor's awareness.
• Ability to utilize problem solving techniques as well as improvisation and creative solutions to perform tasks.

Minimum Qualifications

• Education: A Bachelor's degree from an accredited college or university in Computer Science, Information Technology or a related field (or equivalent experience). A graduate degree in computer science is highly desirable.

• Experience: 7 years' work experience in a computer related industry and experience in the following areas:
  • 5 years working in an IT environment assessing end-user requirements for IT equipment and application systems.
  • 5 years of Project Management experience.
  • 3 years of experience in desktop or applications support and implementation.
  • 1 year of supervisory and management experience.

Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.
Underfill Eligibility: An enrolled Community Member who closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.

• May be required to complete a Salt River Police Department (SRPD) background check and polygraph examination.
• May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses,