IT Team Lead

Job Summary

The IT Team Lead maintains expert knowledge of current and emerging IT and telecommunications technologies, including optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP/enterprise network infrastructures, and cloud-based services.

You will lead initiatives to develop new programs and contracts, update existing ones, and ensure the latest technologies and services are available to customers. As an ideal candidate, you have proven leadership experience in developing, implementing, supporting, and overseeing teams managing hardware, software, and network systems in behavioral health and substance use disorder settings.

Essential Duties and Responsibilities

• Experience with EMR integration VoIP, STMP File extension, Single Sign On, EHR extensions, Mobile Apps
• Reviews diagnostics and assesses the functionality and efficiency of systems.
• Implements and oversees security measures across team-managed systems.
• Monitors security certificates and ensures company-wide compliance with requirements.
• Provides advanced technical support to staff, troubleshoots complex issues, and mentors team members in problem resolution.
• Oversees installation, updates, and maintenance of software and hardware.
• Prepares and presents project status reports by collecting, analyzing, and summarizing data for leadership.
• Leads meetings with prospective clients to determine needs, resources, and requirements.
• Defines hardware, software, and network requirements for projects.
• Supervises network maintenance and optimization.
• Manages database administration and performance.
• Identifies, resolves, and escalates project issues while guiding the team.
• Coordinates cross-functional projects to ensure timely delivery.

Supervisory Responsibilities

• Supervises a team of IT technicians and support staff.
• Recruits, trains, mentors, and evaluates team members.
• Assigns tasks, monitors performance, and fosters professional development.
• Conducts regular team meetings, performance reviews, and provides feedback.
• Ensures team adherence to best practices, security protocols, and compliance standards.

Qualifications

To perform this job successfully, an individual must demonstrate strong leadership capabilities and technical expertise. The requirements below represent the knowledge, skill, and ability needed. Reasonable accommodations may be made for individuals with disabilities.

• Extensive experience in behavioral health and substance use disorder settings; familiar with Suboxone and Vivitrol medications.
• Proven leadership in IT teams with 7+ years of hands-on experience.
• Extensive knowledge of various operating systems, hardware, software, programming languages, and emerging technologies.
• Exceptional problem-solving, troubleshooting, and analytical skills.
• Excellent attention to detail.
• Superior verbal and written communication and interpersonal skills for team leadership and client interactions.
• Ability to manage multiple priorities in a fast-paced environment.

Education/Experience

• Bachelor's degree in computer science, information technology, computer engineering, or related field (required).
• Master's degree preferred.
• 7+ years of related IT experience, including at least 3 years in a supervisory or lead role.

Required Skills/Abilities

• Leadership and team management expertise.
• Extensive knowledge of operating systems, hardware, software, and programming languages.
• Advanced problem-solving and critical thinking.
• Meticulous attention to detail.
• Expert troubleshooting across complex systems.
• Outstanding communication skills for technical and non-technical audiences.

Education/Experience Equivalency:

A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Note: This job description does not list all job duties. The position description and job requirements above have been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the subject position. To perform this job successfully, an individual must be able to perform each job satisfactorily. Occasionally your supervisor or manager might request that you perform other reasonable duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Review of your performance is based on your performance of the duties listed in this Job Description at any time. This Job Description is not a contract for employment. Therefore, either you or Southeastern Integrated Care Services, LLC may terminate the employment relationship at any time, for any reason, with or without notice, with or without cause.