OverviewThe IT Systems Engineer is responsible for designing, implementing, supporting, and optimizing enterprise infrastructure environments that power the organization's legal technology, eDiscovery, and managed services offerings. This role combines expertise in systems engineering, cloud infrastructure, networking, virtualization, storage, databases, and security to deliver reliable, scalable, and secure solutions for both internal operations and customer-facing platforms.
As part of the Infrastructure team, the Systems Engineer serves as both a technical expert and implementation resource, supporting complex eDiscovery and legal technology environments whilealso participating in infrastructure consulting and professional services engagements. The engineer works closely with customers, project managers, developers, support teams, and businessstakeholders to execute infrastructure projects, resolve critical technical issues, and maintain highly available production environments.
This role is ideal for a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is comfortable balancing operational support, project execution, and customer-facing consulting responsibilities.
Schedule
The position operates on a staggered schedule designed to provide extended operational coverage *including evenings, weekends, and participation in an on-call rotation*.
Compensation
$90,000.00 - $160,000.00 pending experience level and qualifications for IT Systems Engineer I, II, or III
Location and Travel
This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta, GA, Chicago, IL, or Ashburn, VA is a plus but is not required.
Responsibilities
Design, implement, support, and optimize enterprise infrastructure environments supporting legaltechnology, eDiscovery platforms, managed services, and internal business operations.
Provide end-to-end administration and support for servers, networking, cloud infrastructure, virtualization platforms, databases, storage systems, and security technologies.
Design and deploy infrastructure solutions including Windows Server environments, VMware, Azure, AWS, Microsoft 365, networking, storage, and related technologies.
Participate in customer-facing consulting engagements, including infrastructure assessments, solution design, implementation planning, migrations, and operational improvements.
Collaborate with customers, project managers, developers, support teams, and business stakeholders to successfully deliver infrastructure projects and strategic initiatives.
Troubleshoot and resolve complex technical issues involving operating systems, networking, cloud services, virtualization, databases, storage platforms, and enterprise applications.
Administer and maintain Microsoft SQL Server environments, including performance optimization, backup and recovery, security, and availability.
Develop and maintain automation, scripting, and Infrastructure-as-Code solutions to improve operational efficiency, consistency, and scalability.
Implement and support containerized and cloud-native technologies where appropriate to improve application portability, resiliency, and performance.
Monitor infrastructure health, capacity, performance, and availability across customer and corporate environments, proactively identifying and addressing potential issues.
Participate in security initiatives including vulnerability remediation, patch management, system hardening, access control, and risk reduction activities.
Contribute to architecture, technology selection, capacity planning, disaster recovery, business continuity, and infrastructure lifecycle management efforts.
Produce and maintain accurate technical documentation, system diagrams, operational procedures, implementation plans, and knowledge base articles.
Serve as an escalation point for advanced technical issues, major incidents, and critical customer-impacting events.
Mentor team members and contribute to a culture of continuous learning, knowledge sharing,and operational excellence.
Travel to customer locations, offices, or data centers as required to support projects,implementations, and operational needs.
Qualifications
Required
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and professional experience
Experience
Relevant experience in IT infrastructure, systems engineering, systems administration, or related technical disciplines commensurate with the position level
Strong experience supporting enterprise infrastructure technologies, including Windows Server, virtualization platforms, networking, storage, and Microsoft 365
Experience with public cloud platforms, including Microsoft Azure and/or Amazon WebServices (AWS)
Solid understanding of enterprise networking concepts, including routing, switching, firewalls, VPNs, DNS, DHCP, and network troubleshooting
Experience administering and troubleshooting Microsoft SQL Server environments
Scripting and automation experience using PowerShell, Python, or similar technologies
Experience implementing infrastructure changes and supporting production environments with a focus on reliability, performance, and security
Other
Strong analytical, troubleshooting, problem-solving, and decision-making skills
Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical stakeholders
Ability to work independently and exercise sound technical judgment in a fast-paced environment
Ability to participate in a staggered work schedule, after-hours maintenance activities, weekend coverage, and on-call rotations as required
Preferred
Experience supporting legal technology and eDiscovery platforms, including Reveal, Relativity, Nuix, or similar technologies
Experience delivering customer-facing consulting, professional services, or infrastructure implementation engagements
Experience designing and implementing cloud and hybrid-cloud infrastructure solutions
Experience with Infrastructure as Code (IaC), configuration management, automation, or related infrastructure deployment methodologies
Experience with containerization and orchestration technologies, including Docker, Kubernetes, ECS, or similar platforms
Experience with Atlassian products, including Jira and Confluence
Experience supporting environments within regulated, compliance-driven, or highly secure industries
Relevant industry certifications, including Microsoft, VMware, Cisco, AWS, Azure, security, or related technologies
Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.
