**On-site client visits are an essential part of this role. As a result, we are only considering candidates who currently reside in the Phoenix area or are willing to relocate before their start date. If you are unable to meet this requirement, we kindly ask that you do not apply.
The Opportunity
Work you will do as an ISOutsource Engineer:
- Adhere to standards and approved solutions introduced by the ISOutsource Engineering Leadership.
- Ensures computer networks, systems, and security are set up and functioning based on industry best practices.
- Ensures that hardware and software used in environments meets compatibility, performance, and user requirements.
- Ensures that networks and infrastructure are working optimally and free of design defects.
- Interface with consulting team for field infrastructure tasks and support.
- Interface with PMO for project-based engagements.
- Maintains networks and infrastructure to meet customer requirements.
- Maintains punctuality and thorough communication in all facets of internal and external customer engagements.
- Maintains required level of utilization.
- Participate in on call rotation twice a year.
- Performs maintenance on information systems, networks, and infrastructure.
- Prioritizes work in areas of expertise and at the appropriate level.
- Performs other duties as assigned.
- Daily entry of time for all activities.
Our ideal candidate will possess the following qualities:
- Willing to relocate or currently located in the Phoenix area
- A passion for customer service
- Strong time management skills
- Prior consulting experience
- Excellent communication skills (both technical and non-technical)
- Demonstration of the ability to communicate effectively with non-technical decision makers
Highly sought-after experience and skill includes:
- Networking -VLAN design and deployment. Proficiency at all layers of OSI Model. Experience with major brands of small/medium sized enterprise network infrastructure - Cisco, HPE, Sophos, Fortinet
- Cloud Computing - Expertise with buildout, policies, administration, and troubleshooting with Infrastructure as a Service (IaaS) and/or Software as a Service (SaaS).
- OSX - Desktop, Server, XSAN troubleshooting
- Virtualization - VMWare, Hyper-V, Xen, EC2, Hyper-Convergence -Buildout, Deployment, Management, Troubleshooting
- Exchange -2013/2016/2019/Exchange Online - Design, Deployment, Administration, and Troubleshooting
- Windows Server - 2012/2012 /2016/2019 - Design, Deployment, Administration, and Troubleshooting
- Networking - Cisco, HP Aruba, Fortinet, etc.- Switching, Routing, and IPsec Tunneling.
- Short term strategic planning and budgeting for Information Technology
- Strong Troubleshooting Skills
Additional experience we look for includes:
- SharePoint - highly desirable
- MDM Solutions - highly desirable - InTune, JAMF, Workspace1, etc.
- Perimeter Security - Fortinet, Sonicwall, Cisco, Juniper, WatchGuard
- Enterprise Security - MFA, PKI, Group Policy, antivirus, log management, encryption, best practices
- Core Infrastructure - DNS, DHCP, Subnetting, Active Directory, Group Policy
- Microsoft SQL Server - 2012/2014/2016/2017
- Core Management Solutions - Backups, Monitoring, Configuration Management, DSFR
- Desktop Management - Windows 7+, Mac, Linux
- Mobile Platform Support - iOS, Android, MDM
- Project Management
Requirements:
- Associate's degree (AA.) or equivalent from a two-year college or technical school; or two+ years related experience and/or training; or equivalent combination of education and experience.
- Valid driver's license with insurance
- Some local travel to and from clients is required
