The IT Systems Administrator will be responsible for maintaining, configuring, and ensuring the reliable operation of our computer systems, servers, and network infrastructure. This role will play a key role in supporting the day-to-day technology needs of our organization while helping to plan and implement improvements that support business growth.
Key Responsibilities
• Install, configure, and maintain servers (physical and virtual)
• Manage and maintain switches, routers, and other network infrastructure, including configuration, VLAN setup, and troubleshooting
• Manage and maintain wireless network infrastructure, including access point configuration, coverage optimization, and troubleshooting connectivity issues
• Manage and maintain the VoIP phone system, including user setup, call routing, and troubleshooting
• Manage and maintain security camera and surveillance systems, including configuration, storage, and access
• Manage and monitor key services including Active Directory, Group Policy, DNS, DHCP, and file/print services
• Administer and maintain business critical systems, including email (Microsoft 365/Exchange), backup solutions, and cloud infrastructure
• Monitor system performance, troubleshoot issues, and perform root cause analysis to resolve incidents quickly
• Manage user accounts, permissions, and access control across systems
• Administer the identity provider (IdP) platform Okta, including SSO configuration, MFA policies application integrations, and user lifecycle management
• Maintain and improve network security, including firewalls, VPNs, antivirus/endpoint protection, and patch management
• Perform regular system backups and test disaster recovery procedures
• Document IT systems, processes, and procedures, and keep records current
• Serve as a point of escalation for the IT Support Technician on complex technical issues, and provide guidance on best practices
• Collaborate with the IT Manager on infrastructure planning, projects, and technology decisions
• Evaluate new technologies and recommend upgrades or solutions to improve efficiency, security, and reliability
• Coordinate with vendors and service providers for hardware, software, and infrastructure needs
• Participate in an on call rotation for after hours support as needed
Other duties as assigned
QUALIFICATIONS AND CORE SKILLS:
• 3-5 years of experience in systems administration or a similar IT infrastructure role
• Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience
• Working knowledge of office automation products, databases, and remote control
• Intermediate knowledge of networking, including hands-on experience configuring and troubleshooting switches, routers, VLANs, TCP/IP, VPNs, and firewalls
• Strong troubleshooting skills and the ability to prioritize and resolve issues under pressure
• Excellent communication skills, with the ability to explain technical issues to non-technical staff
PHYSICAL REQUIREMENTS:
• Primarily an office/desk setting
• Exposure to typical manufacturing conditions (noise, machinery, temperature variation), when walking the plant floor
BENEFITS:
Sconza Candy Company offers a competitive compensation and benefit program which includes full medical and dental coverage, 401(k) with company match + discretionary contribution (100% vested immediately), vacation and 11 holidays per year.
SALARY RANGE: $85,000-$110,000
This description is a general statement and does not include other duties as assigned.
