Job SummaryResponsible for the reliable, secure, and efficient provisioning, configuration, operation, automation, and lifecycle management of enterprise infrastructure, including on-premises, cloud, virtualized, and hybrid systems. Supports modern operating systems, middleware, platforms, and business applications while promoting security, resiliency, standardization, and continuous improvement.
Job Responsibilities- Installs, configures, maintains, and supports server operating systems and infrastructure platforms across on-premises, virtualized, cloud, and hybrid environments. Coordinates security patching, system upgrades, vulnerability remediation, and lifecycle management activities.
- Implements and maintains automation, scripting, monitoring, and configuration management practices to improve reliability, reduce manual effort, and support consistent system builds and operational processes.
- Administers and supports Microsoft Exchange, Exchange Online, and related messaging services, including mail flow, transport rules, shared mailboxes, retention policies, message tracing, and hybrid connectivity as applicable.
- Evaluates, troubleshoots, and resolves operating system, hardware, network, cloud, storage, and platform-related issues, coordinating with internal teams, vendors, and stakeholders as needed.
- Maintains backup, recovery, disaster recovery, and business continuity processes to protect data, minimize downtime, and support recovery objectives.
- Monitors system health, performance, capacity, security posture, and availability using modern observability and alerting tools; recommends improvements based on trends, risks, and operational needs.
- Provides technical support, incident response, root-cause analysis, documentation, and knowledge transfer for infrastructure services and related business applications.
Experience- 6+ years of experience in IT infrastructure, server administration, cloud or hybrid platform support, and enterprise operations
- Strong knowledge of virtualization, VMware, Microsoft Azure, Microsoft 365, cloud infrastructure, identity services, networking fundamentals, and related enterprise platforms
- Experience with scripting, automation, infrastructure-as-code concepts, monitoring tools, PowerShell, and Python preferred
- Experience supporting security patching, vulnerability management, endpoint/server hardening, backup and recovery, and operational resiliency practices
- Microsoft Professional Certification and Linux (in at least two core technologies) preferred
Competencies- Excellent written and oral communication skills, including the ability to explain technical risks, incidents, and recommendations to technical and non-technical audiences
- Excellent problem-solving, analytical, and troubleshooting skills with a focus on root cause, prevention, and continuous improvement
- Excellent organization skills with the ability to manage competing operational work, project tasks, maintenance windows, and urgent support needs
- Strong ability to build effective relationships with cross-functional technology teams, business stakeholders, vendors, and service providers
- Experience documenting technical standards, operational procedures, business requirements, functional specifications, and support handoff materials
- Demonstrated security-minded approach to infrastructure administration, access management, patching, incident response, and compliance-related activities
Knowledge- Knowledge of organizational priorities, governance, risk management, change control, and communication channels; ability to navigate formal and informal decision-making processes with guidance
- Knowledge and understanding of business processes, technology dependencies, security expectations, service availability needs, and operational risk in the context of the company's business
- Knowledge of current infrastructure trends, including cloud adoption, hybrid management, automation, monitoring, endpoint/server security, identity and access management, and resiliency planning
Skills- Strong customer service orientation toward business units and technology partners requiring consultation, support, and accurate technical guidance
- Strong project and change management skills, including planning, organizing, monitoring, coordinating resources, and executing work within approved maintenance windows and deadlines
- Strong interpersonal relationship-building skills; able to work constructively and collaboratively with infrastructure, security, application, service desk, vendor, and business teams
- Strong analytical ability with the capability to identify root causes, assess risk, evaluate options, and recommend practical, supportable solutions
- Ability to use automation, scripting, monitoring, and standard operating procedures to improve consistency, reliability, and operational efficiency
Salary range $77,000 to $96,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
