Job SummaryThe IT Support Specialist - Folsom is a hands-on individual contributor role responsible for providing reliable, secure, and responsive IT support to Voyager users at the Folsom site.
This role supports end-user computing, device lifecycle, account access, collaboration tools, conference room technology, local infrastructure touchpoints, secure-site workflows, and day-to-day ticket resolution in a regulated aerospace, defense, and space technology environment.
This position is not a people-leadership role. The successful candidate will be a technically strong, customer-focused support professional who can operate independently on site, follow Voyager standards, document work clearly, and protect systems and data that require a Top Secret security clearance.
ResponsibilitiesEnd-User Support & Ticket Resolution- Provide hands-on Tier 1-3 IT support for users at the Folsom site, including hardware, software, operating systems, access, collaboration tools, peripherals, and meeting-room technology.
- Respond to incidents and requests through Voyager's service desk platform, maintaining clear documentation, timely updates, and strong customer experience.
- Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity/access, VPN, printer, mobile device, and local connectivity issues.
- Escalate complex or enterprise-impacting issues through established IT, cybersecurity, networking, or vendor support paths.
Device, Asset & Access Support- Support laptop, desktop, mobile, peripheral, and accessory lifecycle activities, including provisioning, refresh, repair coordination, decommissioning, and inventory accuracy.
- Execute onboarding, offboarding, access changes, device setup, and secure return procedures in accordance with Voyager standards.
- Maintain local IT stock, asset records, labeling, and equipment readiness for new hires, visitors, and program needs.
- Support identity and access management workflows while following least-privilege, separation-of-duties, and approval requirements.
Secure Site & Local Operations Support- Support Folsom site operations that require classified-access awareness, secure handling practices, and adherence to government security requirements.
- Assist with local network, conference room, printer, lab, and infrastructure touchpoints under direction from enterprise IT, networking, and cybersecurity teams.
- Follow change-control, incident-response, export-control, CUI, and security procedures when supporting systems or users.
- Participate in site activations, moves, audits, equipment refreshes, and operational readiness activities as needed.
Documentation & Continuous Improvement- Create and maintain support documentation, knowledge articles, standard operating procedures, and troubleshooting guides.
- Identify recurring issues and recommend improvements to reduce ticket volume, improve user experience, and strengthen security.
- Provide user coaching on support processes, secure collaboration, approved tools, and basic technology practices.
- Collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders to support site needs.
If your experience aligns with our basic qualifications and you are inspired by our mission, we'd like to connect. If you don't see the right role right now, Join Our Talent Community and stay connected as we continue to build what's next. Required Qualifications- High school diploma or equivalent.
- 3+ years of hands-on IT support, desktop support, service desk, systems administration, or field support experience.
- Active Top Secret security clearance required at time of hire, with ability to maintain clearance eligibility.
- Experience supporting Windows, macOS, Microsoft 365, endpoint management, identity/access, collaboration tools, printers, peripherals, and common enterprise applications.
- Working knowledge of networking fundamentals, endpoint security, device lifecycle, ticketing systems, and IT service management practices.
- Ability to operate independently in an on-site support role while following enterprise IT, cybersecurity, and change-management standards.
- Strong customer service, written documentation, troubleshooting, prioritization, and communication skills.
- U.S. Person status required for ITAR/export-control eligibility.
Preferred Qualifications- Experience supporting classified, secure, aerospace, defense, DoD, or government-contractor environments.
- Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
- Relevant certifications such as Security+, Network+, A+, Microsoft, ITIL, or similar.
- Experience supporting CUI, ITAR/EAR, CMMC, or other regulated data-handling requirements.
- Experience with conference room technology, AV support, local network troubleshooting, and executive or engineering-user support.
Travel, Physical and/or Government-Mandated Requirements- This role is on-site in Folsom, CA.
- Ability to lift, move, or carry IT equipment and hardware up to 50 pounds in support of site operations and infrastructure deployments.
- This position requires access to classified or controlled information. Employment is conditioned on maintaining an active Top Secret clearance and complying with applicable government security requirements.
The good faith base salary rangefor this role is
$75,000 - $130,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future.
Voyager offers a highly competitive total compensation package designed to support the well-being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well-being.
- Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance
- Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
- Flexible, affordable gym memberships with 12,700+ options nationwide, including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness, and more! No long-term contracts and FREE on-demand workout videos before you enroll
- 401(k) retirement plan with a 50% company match on contributions up to 8%, supporting long-term financial security
- Company wellness programs that support physical and mental well-being
- Additional voluntary benefits and employee support resources
- The opportunity to work alongside a highly talented team in an innovative, mission-driven environment
California pay range
$75,000-$130,000 USD
