Minimum of 2 years in IT, Computer Science, Information Science, or equivalent military service
Ability to multitask across various systems while providing support
Proficient in Microsoft Office and ticketing systems
Must pass additional screening for Department of Defense security clearance
Drug-free workplace policy in effect
Responsibilities
Serve as the first contact for IT Help Desk issues via the ticket system
Troubleshoot IT issues using best practices and internal tools
Document all support requests and actions taken in the ticket system
Collaborate with Tier 2 support for escalated issues
Suggest improvements to IT Support procedures
Maintain organization and attention to detail
Exhibit a sense of urgency in task completion
Benefits
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program with additional Wellness Days Off
Opportunities for internal advancement
Chance to positively impact communities nationwide
Full Job Description
Location
This position is 100% in-office and reports to our facility on site in Corona, CA (Must be local or willing to relocate at your own expense).
Job Summary
As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service.
Salary Range
$70,000 - $100,000 per year, based on experience
Hours Various (3:00pm-11:00pm; 11:00pm-7:00am Eastern Time)
Schedule Sat-Wed OR Wed-Sun
Responsibilities
Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response's Ticket System
Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources
Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution
Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques
Recommend modifications to IT Support procedures to enhance the service provided by the department
Remain highly organized and detail oriented
Maintain a sense of urgency when completing tasks
Basic Qualifications
Minimum of two (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service
Ability to work in multiple systems concurrently while providing support services
Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications)
Many of our positions require an extra level of screening to obtain Department of Defense security clearance
Rapid Response prides itself in being a drug-free workplace
Preferred Qualifications
Experience in the alarm industry, including panel setup, configuration, and signal management
Bachelor's degree in IT, Computer Science, Information Science, or a related field of study
Familiarity with PowerShell for automation and system management
Experience navigating and managing Linux servers
CompTIA A+ certification or equivalent foundational IT knowledge
Knowledge of Microsoft Active Directory and domain-joined infrastructure
Experience working with Microsoft Office 365 administration and support
What awaits you at Rapid Response
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
The opportunity to make an impact on communities across the country every day
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/ .
