IT Support SpecialistPosition OverviewResponsibilities will include but not be limited to the following:
Responsibilities- Efficiently manages ticket queues while providing support to onsite staff.
- Proficient in administrating and maintaining Windows Server 2016 and above.
- Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
- Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
- Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
- Advanced virtualization administration skills, including managing virtual machine clusters, resource allocation, and architecture design.
- Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP - Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
- Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
- Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
- Familiar with patch and vulnerability management.
- Proficient in Linux with the ability to configure, troubleshoot and manage Linux systems.
- Advanced knowledge of Backup Solutions, including implementation and management - Proficient in troubleshooting common remote solutions such as RDP.
- Strong understanding of core network components, including routers, switches, and firewalls - Maintains and updates standards and documentation as products and technologies evolve.
- Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
- Mentors and provides guidance to other technicians.
- Collaborates with other IT teams to design and implement new systems and solutions.
- Expert in diagnosing and resolving complex technical issues that require deep system knowledge.
- Conducts root cause analysis to prevent recurrence of problems.
Minimum Requirements- Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience, 7 years' related work experience, etc.).
- Must be a US Person.
Preferred Requirements- Bachelor's degree in related field.
- CompTIA Security+.
- CompTIA Linux+.
- MS-900 / AZ-900.
- Previous experience working in a fast-paced IT environment, such as a Managed Service Provider (MSP).
Physical Requirements- Ability to work in a hangar/manufacturing environment and wear proper PPE.
- Lifting of normal office equipment
- Follow Boeing regulations for lifting.
- Day shift with extended hours as needed to support various site shifts and projects.
- Ability to work on-site 5 days a week in office environment consistently.
Salary Range (Annualized USD)- Minimum Range: $52,000.00 to $92,000.00
- Maximum Range: $63,000.00 to $113,000.00
Aurora Total RewardsAt Aurora Flight Sciences, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. Aurora Flight Sciences provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
