THE ROLEWe are looking for an NYC-based IT Support / Operations Engineer to join Baseten
as we continue to scale our IT team. In this role, you will play a critical part in
bringing our technical support entirely in-house to provide a seamless, high-touch
experience for all Baseten employees.
As we continue to scale, you will be the primary point of contact for day-to-day
technical issues, allowing you to have a direct impact on our team's productivity
and overall office environment. This position is ideal for a hands-on problem
solver who enjoys a mix of hardware and software troubleshooting, user lifecycle
management, and maintaining the physical IT infrastructure of a modern office.
While you will focus heavily on elevating our internal support standards, you will
also assist with systems administration and workflow automation as our company
evolves. This is a hybrid role based out of our San Francisco office, following our
standard policy of three days per week in-person to ensure our physical office
and AV systems remain high-performing and reliable.
RESPONSIBILITIES- Serve as the escalation point for day-to-day technical support, diagnosing and
resolving hardware and software issues across our Mac and Windows fleet - Manage user lifecycle administration including provisioning, deprovisioning,
and access management across all systems and services - Own the IT onboarding experience for new employees - from laptop setup
and account configuration to a smooth first-day experience - Maintain and continuously improve office IT infrastructure to ensure a reliable,
high-performing environment for all employees - Build and maintain a knowledge base of self-serve resources to reduce ticket
volume and empower users - Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning
as we scale - Identify opportunities to automate workflows and eliminate inefficiencies
across IT operations - Adapt to the evolving needs of a fast-growing company, taking on new
challenges as they arise - Systems administration, including managing admin-level access, configuring
user permissions, and performing routine maintenance across cloud-based
services.
REQUIREMENTS- 4+ years of experience in IT support and administration, ideally in a high-
growth or fast-paced environment - Strong working knowledge of Google Workspace, MDM platforms (e.g.
Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools - Proven experience administering macOS at scale, with solid working
knowledge of Windows environments - Hands-on experience with automation tools and a track record of streamlining
IT processes and workflows - Excellent communication skills with a genuine passion for delivering great
support experiences - Strong organizational skills with the ability to manage multiple priorities in a
fast-paced, ambiguous environment
BENEFITS- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
