6+ years of end-user technology support in a corporate setting
Advanced expertise in Apple devices and macOS, with solid knowledge of Windows
Experience supporting executive leaders with high-stakes, time-sensitive requests
Strong troubleshooting skills in hardware, software, networking, and business applications
Familiarity with endpoint deployment, patching, and asset management processes
Responsibilities
Provide onsite and remote technical support for RSO Crew and senior leadership
Deliver high-touch technology support for executives, ensuring timely issue resolution
Configure, deploy, and maintain laptops, desktops, and mobile devices
Troubleshoot hardware, software, and connectivity issues across multiple platforms
Act as a subject matter expert for Apple devices and macOS
Manage IT service tickets, ensuring documentation and communication of issues
Support conference room technology and collaboration tools
Benefits
Professional development opportunities
Collaborative work environment
Access to the latest technology and tools
Flexible work arrangements
Health and wellness programs
Full Job Description
Job Description
The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This role provides advanced troubleshooting, executive support, and specialized expertise across Apple and Window environments while ensuring a seamless technology experience for end users.
The Lead Specialist supports hardware, software, applications, mobile devices, and office technology across the organization. This position partners closely with IT teams and business stakeholders to resolve technical issues efficiently, maintain secure and reliable technology environments, and deliver a professional, high-touch support experience.
Your Impact and Responsibilities:
Provide onsite and remote technical support for RSO Crew, Business Unit teams, and senior leadership
Deliver responsive, high-touch technology support for executive leaders, ensuring timely resolution of technology issues and business-critical requests
Configure, deploy, maintain, patch, recover, and retire laptops, desktops, mobile devices, and related technology assets
Troubleshoot and resolve hardware, software, application, phone system, and connectivity issues across Windows, Mac, and mobile platforms
Serve as the subject matter expert for Apple devices and macOS, maintaining current knowledge of product updates, features, and best practices
Manage and follow up on IT service tickets, ensuring issues are documented, communicated, and resolved in accordance with service expectations
Support conference room technology, collaboration tools, and other end-user technologies
Coordinate technology setup and support for offices, workspaces, and related infrastructure needs
Partner with Infrastructure, Security, and other IT teams to support secure, reliable technology environments and resolve escalated issues
Maintain accurate technology asset inventory records and support device lifecycle management activities
Qualifications
6+ years of support end-user technology in a corporate environment
Advanced experience supporting Apple devices and macOS, with strong working knowledge of Windows operating systems and end-user technologies
Experience providing technology support to executive leaders and managing highly visible, time-sensitive requests with professionalism and discretion
Strong troubleshooting skills across hardware, software, networking, and business applications
Working knowledge of endpoint deployment, patching, asset management, and device lifecycle management processes
Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
