Job Title: IT Engineer, Workplace Technology
Location: New York City (On-site)
As the first dedicated Workplace Technology Engineer and the second hire on a lean InfoSec & IT team, you will take complete ownership of the technology employees interact with every day. Based on-site in New York City, you will manage service desk operations, conference room AV, office network performance, and upcoming expansion build-outs. This role offers genuine technical autonomy to establish workplace IT standards, eliminate recurring issues at the root, and build an exceptional user experience from the ground up.
Requirements - Proven track record in IT support, desktop engineering, or workplace technology within a fast-scaling corporate environment.
- Deep hands-on proficiency troubleshooting macOS and Windows endpoints, alongside modern SaaS platforms (Google Workspace, Slack, Zoom, Okta).
- Direct experience administering device deployment and endpoint management via Apple Business Manager and modern MDM tools (e.g., Rippling).
- Solid foundation in conference room AV systems (Zoom Rooms, displays, microphones) and local office networking (WiFi site diagnostics, access points, wired cabling).
- Demonstrated ability to manage external IT vendors and contractors across hardware delivery, cabling projects, and office build-outs.
- Strong written communication skills with a disciplined approach to creating clear runbooks and user documentation.
Responsibilities - Own and triage the internal IT support channel and ticket queue, resolving hardware, software, and access issues against clear response targets.
- Identify patterns in incoming requests and implement root-cause fixes to prevent recurring tickets.
- Maintain conference room AV environments, running proactive checks across Zoom Rooms, microphones, and room scheduling systems.
- Act as the on-site owner for the corporate office network, managing WiFi coverage, port testing, and vendor escalations with structured diagnostic data.
- Lead technology deployments for office expansions, overseeing cabling walkthroughs, AV installations, and network readiness.
- Manage the full hardware lifecycle using Apple Business Manager and MDM, handling procurement, provisioning, shipping, asset tracking, and loaner pools.
- Direct technical onboarding and offboarding to guarantee day-one readiness for new hires and secure equipment recovery for departures.
- Author clear, centralized IT runbooks and documentation to ensure organizational knowledge is thoroughly recorded.
This is a full-time, on-site role in New York City offering competitive compensation, comprehensive health benefits, and an energetic, high-ownership team culture where your work directly shapes the company's daily operations.
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