Amazon

IT Support Engineer II, Leo IT Services

Amazon$60K — $106K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP)
  • 3+ years of Windows Server technologies experience (AD, DFS, Print Services, SCCM)
  • 4+ years of technical support experience
  • 4+ years of support experience in corporate Windows, Mac, or Linux environments
  • Bachelor's degree in IT, Computer Science or equivalent

Responsibilities

  • Process tickets to triage and resolve customer issues using approved SOPs
  • Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations
  • Provision, deploy, and troubleshoot bare-metal Windows and Linux servers
  • Configure, deploy, and replace network infrastructure including switches, routers, and firewalls
  • Provide technical support for Kuiper production, lab, and launch infrastructure
  • Assist with project implementations and technology deployments
  • Participate in on-call responsibilities and up to 25% travel

Benefits

  • Comprehensive health insurance (medical, dental, vision, and prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Flexible Spending Accounts
Full Job Description
Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

Leo IT Services is looking to hire a skilled IT Support Engineer II to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.

This position works Mon-Fri. 6:00 am - 6:00 pm. Shift assignments or hours are subject to change based on business need.

Key job responsibilities

This position works Mon-Fri. 6:00 am - 6:00 pm. Shift assignments or hours are subject to change based on business need.

* Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.

* Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations

* Provision, Deploy, and troubleshoot bare-metal windows and Linux servers

* Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls

* Participate in hiring, training and development of others

* Provide technical support for Kuiper Production, lab and launch Infrastructure, components, and associated software

* Provide remote support for Kuiper employees and infrastructure worldwide

* Perform scheduled maintenance and system upgrades

* Assist with project implementations and technology deployments

* Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.

* Participate in on-call responsibilities.

* up to 25% Travel Requirements

A day in the life

You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Kuiper systems.

About the team

Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.

BASIC QUALIFICATIONS

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

- 4+ years of technical support experience

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

- Bachelor's degree in IT, computer science or equivalent

PREFERRED QUALIFICATIONS

- 3+ years of supporting a windows server environment experience

- Experience supporting video conference and teleconference equipment

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, FL, Merritt Island - 60,700.00 - 106,300.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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