Associate or bachelor's degree in IT, Computer Science, or related field; equivalent experience may be considered
5+ years of experience in IT support, help desk, or systems administration
Experience administering Microsoft 365 applications
Strong troubleshooting skills across Windows OS, hardware, software, and networking
Ability to prioritize multiple tasks in a fast-paced environment
Familiarity with information security and data governance
Strong written and verbal communication skills
Responsibilities
Provide technical support for desktops, laptops, mobile devices, and printers
Troubleshoot and resolve hardware, software, network, and system issues
Administer and support Microsoft 365 applications and user accounts
Configure, deploy, maintain, and inventory company hardware
Assist with onboarding and offboarding processes
Monitor and optimize system and network performance
Maintain accurate IT documentation and knowledge base
Benefits
Full benefit package including medical, dental, vision, life, and disability
Generous 401k match (up to 6%)
Continuing education opportunities
Annual bonuses based on performance
Wellness reimbursement up to $300 a year
8 Paid Holidays
Full Job Description
What we are looking for:
We are seeking a seasoned IT Specialist with 5 + years of experience, to provide day-to-day technical support for employees across the organization. This role serves as the primary point of contact for user support, helping resolve hardware, software, Microsoft 365, and technology-related issues while ensuring employees have the tools they need to be successful. The ideal candidate is customer-focused, organized, and enjoys troubleshooting a wide variety of technology challenges.
Because our manufacturing operations run 24/7, this position requires flexibility to provide occasional after-hours support, on evenings and weekends. While this is not a regular night or weekend role, emergency technology issues, maintenance activities, upgrades, and other business-critical needs may occur outside normal business hours and are not always scheduled in advance.
This position will be on site at our office in Pleasant Hill, Iowa. With occasional travel to our other plants as needed.
What you will do:
Provide technical support for desktops, laptops, mobile devices, printers, and other end-user equipment
Troubleshoot and resolve hardware, software, network, and system issues
Administer and support Microsoft 365 applications, user accounts, licensing, and security settings
Configure, deploy, maintain, and inventory company hardware and technology assets
Assist with onboarding and offboarding processes, including account creation, permissions management, and equipment setup
Monitor and optimize system and network performance, escalating issues when needed
Maintain accurate IT documentation, knowledge base articles, procedures, and asset records
Provide technology training and guidance to employees as needed
Drive IT service excellence through incident management, request fulfillment, and problem resolution
Champion security by supporting data protection and compliance with company policies
Participate in technology projects, upgrades, system implementations, and continuous improvement initiatives
Collaborate and innovate with IT leadership on process improvements and technology projects
Live our company values in every interaction
Perform other duties as assigned
What we provide, because we care!
Full benefit package including medical, dental, vision, life and disability
Generous 401k match (up to 6%)
Continuing education
Annual bonuses based on individual and company performance
Wellness reimbursement up to $300 a year
8 Paid Holidays
Requirements
Associate or bachelor's degree in information technology, Computer Science, or a related field; equivalent experience may be considered
5+ years of experience in IT support, help desk, systems administration, or a similar technical role preferred
Available to work nights or weekends for support or upgrades as needed
Experience administering Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive
Working knowledge of user account management, device deployment, and endpoint support
Strong troubleshooting skills across Windows operating systems, hardware, software, and networking environments
Ability to prioritize multiple tasks and respond effectively in a fast-paced environment
Solid understanding of IT operations and system administration
Familiarity with information security and data governance
Strong written and verbal communication skills with a customer-focused approach
