Apogee Enterprises, Inc

IT Service Manager

Apogee Enterprises, Inc • $95K — $115K *
Dayton, OH 45433In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • US citizenship required
  • TS/SCI clearance mandatory
  • ITIL certification essential
  • 3+ years in IT service management for journeyman level
  • 10+ years in IT service management for senior level
  • Bachelor's degree for journeyman; Master's for senior
  • Experience in DoD or similar environments preferred

Responsibilities

  • Manage complete IT service lifecycles from design to improvement
  • Implement and oversee service management processes
  • Coordinate with project managers to align IT services with user needs
  • Analyze performance metrics and take corrective actions
  • Develop and maintain service management documentation
  • Lead and guide support personnel in IT service delivery

Benefits

  • On-site work at Wright Patterson AFB
  • Opportunities for professional development
  • Engagement in mission-critical IT services
  • Collaboration with technical project managers
  • Potential for career advancement in a government setting
Full Job Description
Overview

The IT Service Managers provide journeyman-to-senior level oversight of IT services that support NASIC Business Architecture activities. This position manages service delivery processes, ensures alignment with mission needs, and drives continuous improvement of IT service quality and performance.

****Contingent Upon Contract Award****

Responsibilities

  • Manage end-to-end IT service lifecycles, including design, transition, operation, and continual improvement.
  • Implement and monitor service management processes (incident, problem, change, configuration, and service level management).
  • Coordinate with technical project/program managers to align IT services with program objectives and user requirements.
  • Analyze service performance metrics and implement corrective actions to meet availability, reliability, and quality targets.
  • Develop and maintain service management documentation, including service catalogs and operational procedures.
  • Provide leadership and guidance to support personnel delivering IT services.


Qualifications

Minimum Experience:

Citizenship: Must be a US citizen
Clearance: TS/SCI
Certifications: ITIL certification required.
Education / Years of Experience:
  • Journeyman: Minimum three (3) years of experience in IT service management or closely related functional area; Bachelor's degree in a relevant field
  • Senior: Minimum ten (10) years of experience in IT service management or closely related functional area; Master's degree in a relevant field
  • Proven experience managing IT services and implementing ITIL-based processes in support of DoD or similar environments.

Additional Information
Location: Wright Patterson AFB Dayton, OH
On-site/Hybrid/Remote: On-site
Travel: Occasional

About Apogee Enterprises, Inc

Apogee Enterprises, Inc. is a leading provider of glass solutions, services, and technologies. The company offers glass products, including architectural glass, such as energy-efficient windows, curtain walls, storefronts, and entrances; and glass coatings for commercial buildings. It also provides glass fabrication services, such as cutting, tempering, laminating, and insulating glass units production; and project management services. The company serves the commercial construction and renovation markets, as well as the residential market. Apogee Enterprises, Inc. was founded in 1949 and is headquartered in Bloomington, Minnesota.
Learn more about Apogee Enterprises, Inc
Size
5,500 employees
Market Cap
$976.8 million
Industry
Real Estate & Construction
Net Income
$69.7 million
Founded
1949
5 Year Trend
+3.3%
Revenue
$1.2 billion
NASDAQ
APOG
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Apogee Enterprises, Inc

More Information Technology Jobs

Find similar IT Service Manager jobs:

NationwideDayton, OH