CTG is seeking to fill an
IT Service Management Specialist opening for our client in New York, NY.
Shift= 3-day work week, consecutive days (7:30am- 8pm) and includes weekends and holidays. The days worked rotate on a predetermined schedule (4 weeks Mon- Wed, then 4 weeks Thurs- Sat.)This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system. The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server. The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments. Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.
Preferred Skills: - Extensive experience working in Production Control with mainframe or mid-range computer
- Familiarity with establishing job dependencies
- Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS
- Knowledge of CA Workload Automation DE or similar enterprise scheduling package
- Knowledge of z/OS JCL and TSO/ISPF
- Experience with mainframe compile, link, and bind procedures
- Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
- Excellent communication (oral and written), interpersonal, organizational, and analytical skills.
- Strong understanding of standard SDLC methodologies
- Knowledge of IMS, D82 Knowledge of UNIX
- Knowledge of PUTTY, WinSCP
- Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
- Knowledge of PeopleSoft People Tools (Process Monitor)
Experience: - 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
- 5 years' experience escalating and documenting critical job failures and schedule problems.
- 5 years of experience with hands-on work with executing and performing preliminary
- troubleshooting activities involving: scheduler, batch processes, and cycle flows.
Minimum Qual Requirements - A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
- A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations
- Education and/or experience which is equivalent to "1" or"2"above.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:To be considered, please apply directly to this requisition using the link providedKindly forward this to any other interested parties. Thank you!
