DescriptionPosition OverviewThe Quality Assurance Training Manager is responsible for overall quality for Zones Integration Services.
The primary objective of the role is to be involved in all QA activities, develop training for the QA team around systems and process and work with development teams to streamline and automate as much of the QA process as possible. This position is also responsible for recommending, implementing and training for improvements to all Integration Lab processes in order to maintain quality in regard to contractual and internal requirements.
Key ResponsibilitiesThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The
Quality Assurance Training Manager is primarily responsible for:
- Lead the development and implementation of training on internal systems and quality processes and drive continuous improvement of quality assurance, processes, and appropriate quality standards.
- Provide training and support to Production staff, Supervisors and Technicians.
- Provide training and onboarding of new hire across all departments for 4 national sites.
- Works closely the Quality Manager to support and maintain all ISO 9001:2015 standards.
- Prepare and analyze internal and external quality reports, analyze trends and provide training to address gaps and trends.
- Build and maintain rapport with staff across the organization and encourage a positive viewpoint of quality.
- Assist with daily, weekly, and monthly quality audits and escalations as needed.
- Possess, demonstrate, and apply effective leadership skills.
- Successfully implement new processes or workflows to ensure goals are met.
We are seeking candidates with the following experience and skills:Education:- Minimum of Bachelor's degree or 2 years of equivalent experience.
Required Experience:- Minimum of 5 years of experience in a quality assurance or analytical role, or substitute education.
- Minimum of 5 years training experience.
- Experience with and knowledge of ISO 9001; 2015 standards.
- Six Sigma experience, certification preferred
Certifications/Licenses/Etc.- A+ Certification (or equivalent experience)
- ITIL (is a plus)
Required Experience- Experience developing and implementing training around internal systems and quality processes
- Internal Audit Experience
- Excellent organizational, prioritization, and follow-through skills.
- Attention to detail.
- Excellent Customer Service skills.
- Proactive in identifying and addressing issues.
- Ability to take initiative and meet deadlines.
- Proven leadership skills.
- Excellent attendance record.
- Ability to maintain professional attitude.
- Aptitude for learning and utilizing various other software tools as needed.
- Ability to work flexible hours including evening and weekend shifts if required.
- Ability and desire to work independently, as well as in a team environment.
- Occasional travel required.
Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
