8-12 years of relevant experience in IT or related field.
Degree from an accredited College/University in applicable services or equivalent experience.
Proficiency in creating process flow documents and project tracking tools.
Experience with digital collaboration tools and Office 365 upgrades for large-scale migrations.
Strong project management skills with a focus on technical oversight and coordination.
Responsibilities
Create process flow documents to streamline operations.
Compile and report project data including status and key performance indicators.
Consult with management on product feasibility and network design incorporating innovative technologies.
Serve as liaison to ensure smooth communication between network engineers, development teams, and customer management.
Provide advanced support for diagnosing and resolving complex technical problems.
Benefits
Opportunity for contributing to critical system upgrades and migrations.
Work with emerging technologies and impact significant enterprise projects.
Gain experience in both Office 365 and Google Workspace support environments.
Full Job Description
Job Description:
Creates Process Flow documents
Create for measurables and tracking project
Compiles project data and reports on status of key projects to management
Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs and includes emerging technology and product supportability into design and implementation
Provide team with data analysis digital collaboration, experience, O365 upgrades 160K machines that needed to be upgraded prior to user migration to Office 365, and review and analysis of user information to schedule weekly migrations.
Serve as liaison between network engineers, development team and customer management.
White glove treatment for ELT O365
Provide advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of mission-critical systems and applications.
Coordination of migration issues/concerns with Service Desk, and other groups impacted by both machine upgrades and user migrations
Support Google Workspace
Oversight and technical project management of workstreams which focus on Unified Endpoint Management solutions such as Microsoft Endpoint Manager (SCCM, Intune, Co-management, Windows Autopilot, Azure Active Directory).
Provide analysis and recognize areas of potential risk, schedule slippage.
Work with several cross functional teams and organizations
Be able to create content, PowerPoint or executive or peer presentable material without extensive rework by others.
Track actions, record detailed meeting minutes, assign, and follow up with responsible parties and stakeholders on action plans.
A minimum of 8 - 12 years' relevant experience plus a degree from an accredited College/University in the applicable field of services is required. Four additional years of relevant experience in lieu of a college degree is required
