Bachelor's degree in Business, Accounting, Finance, Information Systems, or related field, or equivalent experience.
5+ years of project or program management experience, particularly with ERP or financial systems implementations.
Experience managing multiple workstreams and third-party partners, including scope changes and budgets.
Familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems is strongly preferred.
Experience in accounting and finance transformation, particularly in multi-entity or hospitality operations, is a plus.
PMP or comparable project management certification is preferred.
Responsibilities
Own and maintain an integrated program plan covering all project aspects.
Manage the critical path and update schedules based on changing vendor timelines and design decisions.
Coordinate project capacity with operational commitments and recommend resource adjustments as needed.
Establish consistent project governance and drive follow-through on action items.
Coordinate Business Central and related workstreams, ensuring alignment with approved scope.
Maintain a cross-system dependency inventory and track integration requirements.
Manage readiness checklists and prepare evidence-based go/no-go recommendations for leadership.
Benefits
Paid Time Off (PTO) in accordance with the Company's policy.
Potential for professional development and training opportunities.
Collaborative work environment across multiple departments.
Exposure to large-scale technology and finance initiatives.
Full Job Description
Role Overview
The Project Manager provides hands-on project management and PMO support for SHG's technology transformation, with an initial focus on the multi-system implementation program centered on Microsoft Dynamics 365 Business Central. This role owns the integrated project plan, coordinates internal teams and implementation partners, drives deliverable accountability, and manages dependencies, risks, decisions, and rollout readiness across a large, multi-property portfolio. In addition to systems implementation, the position supports other major technology and finance initiatives as priorities evolve. The role is accountable for disciplined execution and transparent reporting, while accounting policy, technical architecture, and final investment and go-live decisions remain with the appropriate functional leaders and executive sponsors.
KEY RESPONSIBILITIES
Program Planning & PMO Execution
Own and maintain an integrated program plan covering scope, milestones, deliverables, accountable owners, resource needs, dependencies, and phased property and entity rollouts.
Manage the critical path; distinguish planning assumptions from confirmed commitments and update schedules as vendor timelines, design decisions, and readiness change.
Coordinate project capacity with month-end close, budget season, year-end reporting, and other operational commitments; surface conflicts and recommend sequencing or resource adjustments.
Establish consistent project governance, working-session agendas, action tracking, decision logs, and document repositories; drive follow-through rather than simply recording status.
Systems Implementation & Cross-Functional Coordination
Coordinate Business Central and related workstreams, including Ottimate, ProfitSword, Workiva, banking automation, payroll integrations, procurement interfaces, and balance sheet reconciliation tools, as applicable to approved scope.
Maintain a cross-system dependency and integration inventory covering chart-of-accounts and dimension mapping, data conversion, reporting, approvals, and cutover requirements.
Coordinate independent solution validation and partner handoffs; track decisions on components to retain, remediate, or redesign before downstream processes and training are finalized.
Partner with Accounting, Finance, Treasury, IT, Operations, and subject matter experts to coordinate requirements and deliverables for core accounting, Fixed Assets, Project/CapEx, reporting, and applicable UK and non-hotel entity needs.
Vendor, Scope & Cost Accountability
Track implementation-partner and vendor commitments against approved statements of work, requirements, gap inventories, acceptance criteria, and delivery dates.
Coordinate scoping, proposals, estimates, and change requests; document schedule, cost, and resource impacts and obtain required approvals before scope changes are implemented.
Maintain visibility into approved budgets, actual project spend, outstanding commitments, and estimated cost to complete; flag variances and support leadership decisions.
Escalate missed commitments, unresolved scope questions, and handoff gaps with clear owners, recovery actions, and decision requests.
Testing, Change Management & Rollout Readiness
Coordinate integration testing, user acceptance testing, parallel testing where required, defect tracking, retesting, and documented functional-owner sign-offs.
Manage readiness checklists for design, data, integrations, reporting, security and approvals, process documentation, training, and support; prepare evidence-based go/no-go recommendations for leadership.
Coordinate SME and super-user preparation, training schedules, SOP and month-end checklist completion, and stakeholder communications with functional owners.
Manage wave-level cutover plans, contingency arrangements, hypercare coverage, issue triage, and transition to steady-state support; capture lessons learned and apply them to subsequent waves.
Risk, Issue & Executive Reporting
Maintain an active risk, assumption, issue, and dependency (RAID) log with mitigation plans, accountable owners, and escalation triggers.
Provide concise executive and steering-committee updates on progress, critical-path changes, readiness, costs, unresolved decisions, and actions required.
Escalate material blockers promptly and present practical options and tradeoffs without compromising financial reporting quality or operational controls.
Broader IT, Accounting & Finance Initiatives
Provide project management support for other large initiatives assigned by Accounting and Finance leadership, including process standardization, shared-services development, close and reconciliation improvements, reporting enhancements, automation, and portfolio transitions.
Define project charters, scope, success measures, milestones, governance, and handoff requirements with sponsors and functional owners.
Coordinate cross-functional execution and adoption; track agreed benefits and completion criteria and ensure ownership transfers to the ongoing operating team.
QUALIFICATIONS
Education & Experience
Bachelor's degree in Business, Accounting, Finance, Information Systems, or a related field, or equivalent relevant experience.
5+ years of progressive project or program management experience, including ownership of complex ERP or financial systems implementations through go-live and stabilization.
Experience with Microsoft Dynamics 365 Business Central or a comparable ERP strongly preferred.
Accounting and Finance transformation, multi-entity or multi-property operations, and hospitality experience strongly preferred.
PMP or comparable project management certification preferred.
Technical Skills
Proficiency with project planning and collaboration tools such as Microsoft Project/Planner, Asana, or Smartsheet; strong Excel, Teams, SharePoint, Word, and presentation skills.
Strong command of integrated scheduling, critical-path analysis, dependency management, RAID logs, change control, and readiness tracking.
Working understanding of financial processes, including general ledger, AP, treasury, close, reconciliations, fixed assets, and financial reporting; familiarity with GAAP and USALI concepts a plus.
Ability to coordinate requirements, data mapping and conversion, integration testing, UAT, defect resolution, and cutover activities with business and technical owners.
Ability to develop clear dashboards, cost tracking, decision papers, and executive-ready status reports.
COMPETENCIES
Process Improvement: Identifies execution gaps and supports practical improvements that strengthen accuracy, scale, and control.
Systems Acumen: Understands financial-system interdependencies and partners effectively with Accounting and IT on requirements, testing, and readiness.
Commitment to Task: Demonstrates dependability and urgency about results; takes responsibility for outcomes and overcomes obstacles.
Communication Skills: Presents ideas, risks, and decisions clearly to varied audiences; actively listens and responds effectively.
Managing Execution: Manages multiple projects, prioritizes effectively, and coordinates resources to meet goals while protecting quality.
Teamwork: Works cooperatively across Accounting, Finance, IT, Operations, and external partners to accomplish shared goals.
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
