IT Project Manager – Program Support, Technical Writing, and Content Management

Suvi is looking for an IT Project Manager to work in Alexandria, VA on a hybrid basis.  To join our team of outstanding professionals, apply today! The IT Project Manager supports the planning, coordination, execution, and reporting of enterprise IT projects and program activities in support of customer objectives and contractual requirements. The position works with technical teams, program leadership, and customer stakeholders to monitor schedules, actions, risks, dependencies, deliverables, and other program commitments. The Project Manager assists with programmatic contract activities, including development, coordination, quality review, tracking, and timely delivery of required work products. Approximately 40% of the position focuses on customer technical writing, content development and management, and the creation and maintenance of ServiceNow Knowledge Articles and related documentation. The role translates technical and operational information into clear, accurate, audience-appropriate content while coordinating subject matter expert reviews and maintaining document quality and consistency. The successful candidate will be organized, technically conversant, detail-oriented, and capable of managing multiple priorities across project management, program support, and technical documentation responsibilities. Hybrid requirements:  This Hybrid position requires that you live within commuting distance from Alexandria, VA. Responsibilities - Plan, coordinate, track, and report IT project activities, milestones, dependencies, risks, issues, action items, and deliverables in coordination with program leadership and technical teams. - Support programmatic and contract-related activities by monitoring commitments, coordinating inputs, maintaining delivery schedules, and assisting with the development and quality review of customer and contractual deliverables. - Coordinate with technical subject matter experts, project leads, customer stakeholders, and management to obtain required information, resolve gaps, and maintain progress toward project and program objectives. - Develop and maintain project plans, schedules, status reports, meeting materials, decision/action logs, risk and issue information, and other project management documentation. - Dedicate approximately 40% of assigned effort to technical writing, editing, content development, and knowledge-management activities supporting customer and program requirements. - Develop, edit, organize, and maintain technical and operational documentation, including procedures, guides, reports, briefings, reference material, and other customer-facing content. - Create, review, and maintain ServiceNow Knowledge Articles, working with subject matter experts to ensure content is technically accurate, understandable, appropriately structured, and maintained throughout its lifecycle. - Support content governance and document management activities, including version control, review coordination, approval tracking, content organization, publication readiness, and periodic content review. - Identify schedule, deliverable, documentation, and coordination risks early; communicate impacts to appropriate stakeholders; and drive follow-up actions through resolution or escalation. - Promote consistent project-management, documentation, and knowledge-management practices that improve visibility, accountability, information quality, and continuity across the program. Qualifications - Active Secret security clearance. - Information Assurance Technical Level II certification (Under the legacy DoD 8570 baseline, commonly recognized IAT II certifications included CompTIA Security+ CE, CompTIA CySA+, GIAC Security Essentials (GSEC), GIAC Global Industrial Cyber Security Professional (GICSP), ISC2 SSCP, CND, and the now-retired CCNA Security.) - Demonstrated experience managing or coordinating IT projects, including schedules, deliverables, risks, issues, actions, stakeholder coordination, and project status reporting. - Strong professional and technical writing skills, with demonstrated ability to develop, edit, and organize technical information for customer, management, and operational audiences. - Experience supporting program or contract deliverables, including coordinating inputs, managing review cycles, tracking deadlines, and producing high-quality completed work products. - Strong organizational, communication, and stakeholder-management skills with the ability to manage multiple concurrent priorities and work effectively with technical and non-technical personnel. - Working knowledge of enterprise IT concepts and terminology sufficient to understand technical discussions, capture requirements and decisions accurately, and translate subject matter expert input into usable documentation. Preferred Qualifications: - Experience developing or managing knowledge content in ServiceNow, particularly ServiceNow Knowledge Management and Knowledge Articles. - Experience supporting U.S. Government IT programs, government contracting environments, or other highly controlled enterprise IT environments. - Project management certification or formal training, such as PMP, CAPM, Agile, Scrum, or comparable project-management education or experience. Any clearance requirements for this position are established by the government contract. Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range$115,000 - $125,000 Job ID2026-26257 Work TypeHybrid