Full Job Description
IT Program Manager (Senior) - Key Personnel
Koniag Management Solutions (KMS) is seeking a full-time IT Program Manager (Senior) to lead performance of an IT service desk and associated end-user support services. This Key Personnel position is contingent upon contract award.
Essential Job Functions:
- Provide oversight of all aspects of task-order performance, including technical, contractual, administrative, and financial performance.
- Manage staffing, performance oversight, transition, risk management, quality control, deliverables, and customer coordination.
- Develop and maintain the Program Management Plan, integrated schedule, staffing plan, risk and action logs, and service desk operating procedures.
- Lead post-award kickoff, personnel onboarding/readiness, access coordination, and knowledge-transfer activities.
- Provide weekly status updates and monthly performance reports addressing accomplishments, staffing, deliverables, risks, incidents, and corrective actions.
- Manage transition-in and transition-out to maintain continuity of service and complete orderly knowledge, asset, ticket, and documentation transfer.
- Escalate critical service or staffing risks, track corrective actions through closure, and ensure sustained mission-critical/VIP support coverage.
Minimum Requirements / Qualifications:
- Bachelor's degree in a related field (or equivalent) and at least eight (8) years of related professional experience, including at least four (4) years in a supervisory role.
- Demonstrated experience overseeing technical service delivery, contractor personnel, task assignments, quality assurance, risk management, reporting, contract performance, and customer coordination.
- Demonstrated ability to manage service desk operations, contractor performance, transition activities, escalation procedures, and corrective actions.
- High-level analytical and independent judgment skills for non-routine technical, administrative, and managerial issues.
- Strong written and oral communication skills with the ability to coordinate effectively across end users, technical teams, vendors, and management.
- U.S. citizenship is required.
- Ability to complete applicable background investigation, suitability, badging, and access requirements before performing restricted work.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
