What you'll do- Be the Go-To for IT Support: Respond to first and second-level requests and issues across workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
- Own the Service Desk: Actively handle Service Desk tickets, incoming calls, and emails, escalating end user requests within established Service Level Agreements.
- Run High-Stakes AV: Set up and support AV for conference rooms and high-profile presentations, including audio mixers, microphones, camera management, and meeting and webinar settings. Stay calm under pressure during live broadcasts and executive-facing events.
- Onboarding & Workstation Deployment: Onboard new employees, create accounts, and configure their hardware and software; help train new staff on the tools they use. Procure and deploy Windows workstations.
- Administer Modern Tech: Perform basic administration of software and service licensing for our SaaS stack, including O365, Teams, Google Workspace, Jira, Confluence, Zoom, and Slack.
- Secure the Environment: Implement and monitor security measures, certificates, and company compliance requirements. Support and maintain LAN/WiFi, MDM, EDR, and related technologies to keep IT assets secure.
- Keep Systems Healthy: Review diagnostics, assess the functionality and efficiency of systems, and handle configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.
- Build the Blueprint: Accurately document hardware failures, repairs, installations, and removals by recording service desk problem-solving responses.
What we're looking for- The "Initiator" Mindset: We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual.
- Proven Experience: 5+ years of relevant work experience, including 3-5+ years in IT Operations or Support.
- The Right Background: Experience at SaaS, e-commerce, real estate, sales or product-driven, consulting, or technology companies, ideally with global scope and large operations teams.
- AV & Connectivity Expertise: Hands-on experience with conferencing systems, live event AV, and networking (LAN/WiFi).
- Security Know-How: Familiarity with MDM, EDR, certificates, and compliance requirements.
- Grace Under Pressure: Comfortable supporting live, executive-facing events where things have to work the first time.
- Future-Focused: You are well-versed in (or eager to master) AI and Prompt Engineering to increase efficiency.
- Personable & Proactive: You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues.
What else you need to knowThis role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That's why all of our office-based teams work onsite, five days a week.
The base salary range for this role is
$93,000 - $110,000 per year.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others? #LI-Onsite
