LocationThis is a remote position that can be based anywhere in the U.S. and requires the majority of working hours each day to fall between 8am and 6pm Eastern Time.
Compensation$98,000 - $109,000 annual salaryFinal salary within this range will be based on the candidate's experience and internal equity with team members in similar roles.OverviewWe're looking for a hands-on IT Manager to own day-to-day IT operations for our office and team. You'll also be a key partner to our Compliance & Security Director in maintaining our SOC 2 program. This role suits someone who is just as comfortable setting up a new hire's laptop as preparing evidence for an auditor, and who understands that good IT hygiene and good compliance are the same work. You'll be the go-to person for how our systems run, how they're secured, and how we prove it.
What you'll doIT operations (about 60%)
- Own the employee device lifecycle: procurement, setup, onboarding and offboarding, inventory, and retirement
- Administer Google Workspace and other SaaS applications
- Manage user accounts, permissions, and access controls
- Manage endpoints through MDM including patching, encryption, and configuration standards
- Provide responsive helpdesk support and build self-service documentation so the team can solve common issues on their own
- Manage IT vendors, licenses, and the IT budget, and flag renewal and cost decisions early
- Assist with testing and evaluation of technology services, and applications
- Support process improvements and operational enhancements as needed
Security and compliance support (about 40%)
- Partner with the Director of Security and Compliance to maintain organized and audit-ready compliance evidence.
- Support cybersecurity audit and assessments
- Collaborate with system owners to reduce vulnerabilities and compliance gaps
- Maintain IT policies and procedures and keep them consistent with how the team actually works
- Support security incident response by triaging alerts, escalating appropriately, and documenting outcomes
- Leverage AI tools and automation to improve security monitoring, third party risk management and incident response
QualificationsRequired- Deep alignment with DataKind's mission and values, and demonstrated commitment to educational equity and data-driven social impact
- 5+ years in IT operations or systems administration, with at least 2 years owning IT for an organization or office
- Direct experience supporting a SOC 2 audit (or ISO 27001 or similar), including evidence collection and operating controls
- Strong working knowledge of operating systems (required: Windows, MacOs, preferred: Linux) identity and access management platforms, MDM, and SaaS administration
- Clear, patient communication with non-technical colleagues
- The judgment to prioritize between an urgent helpdesk ticket and a compliance deadline, and to say so when both can't happen at once
- Experience creating documentation and standard operating procedures
Preferred- Hands-on experience with GRC tools.
- Certifications such as CompTIA Security+, Google Workspace Administrator, or Microsoft 365 Administrator
- Experience with HRIS-to-IdP integrations for automated provisioning
- Experience in a small or growing organization where you built processes from scratch
