Job Title: Lead (or Manager), Corporate IT
Location: Chennai, India
Duration: Full time
Key Responsibilities:
IT Procurement and Deployment:
- Manage procurement, deployment, and lifecycle management of IT hardware and software.
- Develop vendor relationships and negotiate contracts to ensure cost-effective solutions.
IT Support and Maintenance:
- Oversee ongoing maintenance and support for IT infrastructure and end-user devices.
- Provide hands-on troubleshooting and support for critical IT issues when required.
- Establish and monitor IT support KPIs and SLAs.
Core Office Productivity Tools:
- Administer and support office productivity tools such as Google Workspace suite, Zoom, Slack, Microsoft 365, collaboration platforms, and communication systems.
- Ensure seamless integration and functionality across global locations.
Business Applications Support:
- Provide support for key business applications, ensuring availability and performance.
- Act as a hands-on technical expert in managing and troubleshooting application-related issues.
Team Management:
- Lead, mentor, and develop the IT team, fostering a culture of excellence, collaboration, and accountability.
- Conduct performance reviews, identify skill gaps, and create professional development plans.
- Delegate tasks effectively while remaining accessible for technical guidance and support
Stakeholder Management:
- Collaborate with internal stakeholders across departments to understand and address their IT needs.
- Act as the primary liaison between the India IT team and global IT leadership, ensuring alignment with corporate objectives.
- Communicate IT strategies, updates, and project progress to senior leadership and stakeholders.
IT Strategy and Roadmap:
- Define and implement the regional IT strategy in alignment with the global IT roadmap.
- Drive innovation and adoption of emerging technologies to improve efficiency and scalability.
- Lead IT projects from conception to completion, balancing team management with hands-on involvement in key technical tasks.
Budgeting and Cost optimization:
- Prepare yearly budget for IT group, considering current state and desired roadmap and track against approved budget.
Governance and Compliance:
- Ensure IT policies and practices comply with global standards and local regulations.
- Proactively mitigate risks related to IT security, data privacy, and business continuity.
Qualifications and Skills:
Educational Background:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Master's degree or certifications in IT management (e.g., ITIL, PMP) is a plus.
Experience:
-14+ years of experience in IT operations and management within a global organization, with at least 3 years as a lead role
- Proven ability to balance strategic leadership, stakeholder engagement, team management, and hands-on technical work.
Technical Skills:
- Knowledge of IT infrastructure, networking, and cybersecurity principles.
- Proficiency in office productivity tools, enterprise applications, and cloud platforms.
Leadership and Communication:
- Strong leadership and people management skills.
- Ability to work with multicultural teams and stakeholders across geographies.
- Strategic thinking and problem-solving expertise.
Desirable Certifications:
Certifications like ITIL, PMP, CISSP, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect, Google cloud administrator are desirable and will be considered an advantage.
