3-6 years of IT operations or systems administration experience, preferably in a high-growth startup
Hands-on experience administering Okta, including SSO and SCIM integrations
Experience with at least one MDM platform (Iru/Kandji, Jamf, or Intune)
Proven ability to manage a high-volume support queue while implementing improvements
Strong inclination towards automation and process optimization
Ability to own problems from start to finish, including follow-up and resolution
Excellent written communication skills for translating technical concepts to non-technical stakeholders
Responsibilities
Own IT support operations: triage, resolve, and automate to reduce repeat requests
Manage the onboarding and offboarding processes for employees and contractors
Oversee device lifecycle management, including procurement and logistics
Administer key tools like Okta, Google Workspace, and Slack
Develop automations to streamline IT processes using Okta Workflows and AI help desk tools
Maintain clean identity data in collaboration with People Ops
Provide IT support for NYC and SF offices, including networking and conference room setups
Create documentation and knowledge base articles for self-service support
Support compliance controls for SOC 2 and HITRUST, including access reviews
Benefits
Flexible work options: full-time remote or in-office in NYC/SF
Opportunity to shape IT operations in a growing company
Collaborative environment with cross-functional teams
Access to cutting-edge IT tools and automation platforms
Potential for professional growth in a high-growth startup setting
Full Job Description
About the Role
This person will report into our Head of IT and work closely with Engineering, People Team, and other cross-functional partners. You'll be the second person on the IT team at Nourish, owning day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. This isn't a greenfield role - there's a strong foundation in place. What we need is someone to take ownership of it, improve it, and scale it as we grow from 350 to 800+ employees.
This role is full-time and open to NYC, SF, or remote candidates. If based near our NYC or SF offices, there may be the occasional need to work in office. Key Responsibilities:
Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements
Own onboarding and offboarding end-to-end for employees and contractors
Manage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows)
Administer Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stack
Build automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual work
Keep identity data clean in partnership with People Ops (ADP attributes drive downstream access)
Provide support for our NYC and SF offices, including networking (UniFi) and conference rooms
Write documentation and KB articles that enable self-service
Support SOC 2 and HITRUST controls you own, as well as periodic access reviews
We'd love to hear from you if:
You have 3-6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup
You've administered Okta hands-on in production, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle
You've administered at least one MDM platform (Iru/Kandji, Jamf, or Intune). We're predominantly Mac with a small Windows fleet
You've carried a high-volume support queue on a small IT team, enjoyed it, and still shipped improvements while doing it
You default to automation: when you encounter a manual process, your instinct is to eliminate it, not just document it
You own problems end-to-end, from the first Slack ping to root cause, resolution, and follow-up
You don't shy away from ambiguity or missing processes and take the initiate to improve or stand up processes
You're comfortable supporting people remotely or in person
You communicate clearly in writing and can translate technical context for non-technical stakeholders
You're detail-oriented enough for compliance and audit work, and pragmatic enough to prioritize ruthlessly when everything feels urgent
Bonus points if you have:
Experience with AI help desk or IT automation platforms
