4-year degree or 4 years of relevant experience required
Experience monitoring and managing .NET applications is beneficial
Knowledge of health insurance claim adjudication is a plus
Familiarity with various file formats (fixed length, delimited, XML) is advantageous
Experience in SQL DBMS environments is preferred
Proficiency with third-party automation software is a plus
Responsibilities
Monitor the Zelis payment system to ensure accurate file imports and exports
Troubleshoot and escalate resolution for production-related issues in a timely manner
Analyze incidents and develop scripted solutions using LINQ or SQL
Resolve client-related production issues including data integrity and transmission failures
Develop automated solutions for recurring issues in collaboration with the Automation team
Communicate effectively with clients and partners to resolve issues and close tickets
Ensure adherence to privacy standards set by Zelis
Benefits
Opportunity to be part of a rotating on-call schedule for escalated issues
Potential to work with advanced backend payment processing technologies
Engagement in cross-functional teams enhancing collaboration and learning
Career development support through training fellow team members
Participation in maintenance and release activities to enhance system performance
Full Job Description
Job Description
POSITION OVERVIEW
The IT Operations Analyst will be responsible for supporting all operational aspects of the Zelis payment processing system
KEY RESPONSIBILITIES
Support all operational aspects of the Zelis payment system; inclusive of monitoring the system to ensure accurate file import and export
Troubleshoot files that error out and other Production related issues; escalate time-sensitive solutions as needed
Utilize LINQ and/or SQL to analyze incidents and problems and develop scripted solutions
Troubleshoot Production client issues including but not limited to file structure, data integrity, load failures, and file transmission failures while utilizing tools such as LINQ or SQL to research and correct.
Develop automated solutions to frequent issues, interfacing with the Automation team as needed
Communicate with clients and channel partners for Production resolution/ticket closure
Maintain awareness of and ensure adherence to Zelis standard regarding privacy
Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction
TECHNICAL SKILLS / KNOWLEDGE
Ability to be part of a rotating on-call schedule to address escalated issues off-hours
Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, processing, and security measures.
Has developed an understanding of SQL query language; ability to learn new query languages as needed
Intermediate knowledge of various transmission protocols including FTP and SFTP
Participates in Maintenance/Release activities, develops maintenance windows, brings Application up and down; performance release verification; maintains internal/external notifications throughout
Assists in training other Operations Analysts regarding the standard operating procedure, internal applications, and project knowledge
Additional duties as assigned by supervisor
Qualifications
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Experience monitoring and managing a .NET application a plus
4-year college degree of 4 years of experience in a related field is required
Health insurance claim adjudication knowledge a plus
Experience with different file formats (fixed length, delimited, XML) a plus
Experience working in a SQL DBMS environment a plus
Experience utilizing third-party automation software a plus
Additional Information
D ISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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About Performant Financial
Performant Financial Corporation is a business services company that provides technology-enabled recovery and related analytics services in the United States. The company primarily offers recovery services to the government and private clients in various markets, such as healthcare, student loans, and general collections. Performant Financial Corporation was founded in 1976 and is headquartered in Livermore, California.
