Your MissionVopak is seeking a proactive, hands-on Junior to Mid-Level IT/OT Field Technician to drive IT modernization and maintain critical Operational Technology systems across our West Coast terminals. In this vital dual-purpose role, you will ensure maximum system uptime and regulatory compliance to keep our industrial operations running smoothly. Guided by senior technical leaders, this position offers tremendous growth potential for a driven professional eager to rapidly expand their expertise across both corporate IT and industrial environments.
What will you be doing? IT & Project Support
- Hands-On Technical Support: Provide comprehensive on-site troubleshooting for hardware, mobile devices, peripherals, and Google-native AV/meeting room technologies.
- ITIL-Aligned Ticket Management: Manage and resolve end-user incidents, requests, and problems via ServiceNow.
- Asset & Configuration Management: Maintain highly accurate IT asset data, lifecycle compliance, and CMDB records.
- Project Execution & Coordination: Drive IT modernization initiatives and collaborate smoothly with Global IT teams, regional leaders, and external vendors.
Operational Technology (OT) & Cybersecurity Support
- Rapid Incident Response: Deliver immediate, hands-on triage and troubleshooting for mission-critical OT systems to minimize operational downtime.
- Cybersecurity & Compliance: Enforce robust OT security protocols, including network segmentation and strict compliance with maritime cybersecurity regulations.
- Infrastructure Remediation: Proactively identify and resolve system vulnerabilities and application deployment issues across terminal environments.
- Critical OT Asset Lifecycle: Manage the precise inventory, configuration, and lifecycle of vital operational technology infrastructure.
Why you'll love working with us - Various flexible and hybrid work schedules.
- Competitive, market-based compensation package depending on your experience and
- knowledge.
- The target compensation for this role is $78,000.00 to $90,000.00 per year.
- Career development and growth opportunities.
- Medical / Dental / Vision Insurance
- Flexible Spending Account Options
- Short Term/Long Term Disability Insurance
- Basic and Supplemental Life/AD&D Insurance
- 401(k) Incentive Savings Plan
- Paid Holidays (Fixed and floating)
- Paid Time Off and Sick Days
- Additional Benefits:
- Tuition Reimbursement
- Employee Assistance Program
- Accident Insurance
- Legal Plan
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Plan
- ID Theft Insurance
- Universal Life
- Great atmosphere! Plenty of freedom, room for initiative, and an engaging environment.
- Want to know more about our great work culture? Follow us on Instagram or check out our stories on LinkedIn.
Does this sound like you?- You hold an Associate's degree or relevant technical training, actively pursue continuous professional development, and preferably carry relevant certifications (CompTIA A+/Network+, ITIL, etc.).
- You are proficient in English.
- You have 2-4 years of hands-on IT field support experience and are capable of serving independently as the primary on-site technical contact to ensure service continuity and stable terminal operations.
- You possess advanced troubleshooting skills, with a proven ability to rapidly diagnose and resolve hardware, Windows endpoint, mobile, and network issues under pressure to minimize operational downtime.
- You bring a solid working knowledge of Active Directory provisioning, basic network diagnostics (VLANs, switches, Wi-Fi), and meeting room collaboration technologies like Google Workspace and AV systems.
- You are experienced in managing incidents and requests using ITIL-based processes (ServiceNow preferred) and maintaining highly accurate asset inventory and CMDB configuration data.
- You demonstrate high learning agility and an eagerness to master Operational Technology (OT) and automation systems under senior guidance, ideally with prior exposure to industrial, maritime, or energy environments.
- You apply a disciplined, detail-oriented approach to security, access control, endpoint governance, and strict adherence to enterprise cybersecurity and regulatory standards.
Don't meet all our criteria? No problem! If this role energizes you and our culture feels like a good fit, we warmly invite you to apply anyway.
What energy will you bring? We'd love to meet you!
Together, we help the world flow forward. Apply directly via our website.
Work EnvironmentThis position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 104°F (40°C) and some exposure to cold of generally no less than 15°F (-10°C) in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employees must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employees may be required to travel by air, rail, bus, or car.
Work EligibilityApplicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.
