Job Title: IT Manager
Location: Rolling Meadows, IL (On-Site)
Employment Type: Full-Time
Employment Classification: Salaried, Exempt
Salary Range: $110,000.00 - $140,000.00 annually depending on experience
Reports To: CFO
Work Schedule: This is a full-time, salaried position with standard business hours Monday through Friday. Occasional evening, weekend, or additional hours may be required to support system maintenance, technology implementations, or urgent IT-related issues.
Position SummaryWe are seeking a hands-on IT Manager to manage daily IT operations, support employees, coordinate cybersecurity activities, and help evaluate and implement business systems.
This position requires someone who can personally resolve hardware and software issues while managing technology projects and external service providers. The IT Manager will serve as the primary internal technology contact and coordinate the organization's activities.
Key ResponsibilitiesIT Operations and Support- Provide hands-on support for computers, mobile devices, printers, networks, conference-room equipment, and business applications.
- Diagnose and resolve hardware, software, connectivity, system-performance, and user-access issues.
- Administer Microsoft 365, Outlook, Exchange Online, Teams, SharePoint, OneDrive, Windows Server, Active Directory, Entra ID, Group Policy, Intune, and Microsoft Defender.
- Manage employee onboarding and offboarding, user accounts, permissions, software licenses, and IT equipment.
- Coordinate system maintenance, backups, software updates, security patches, and equipment replacement.
- Maintain IT documentation, asset inventories, operating procedures, and vendor relationships.
Business Analysis and Systems Implementation- Work with departments to understand business processes, operational challenges, and system requirements.
- Evaluate accounting/ERP, inventory, CRM, e-commerce, HR/payroll, reporting, and other business systems.
- Prepare system comparisons, business cases, budgets, and recommendations.
- Lead or coordinate implementation projects, including configuration, data migration, testing, integration, training, and post-implementation support.
- Serve as the link among employees, management, software vendors, and technical service providers.
Cybersecurity Coordination- Serve as the company's internal point of contact for cybersecurity matters.
- Coordinate with the external IT consulting firm on network security, endpoint protection, access controls, MFA, patching, backups, vulnerability remediation, and incident response.
- Review security risks and ensure recommended corrective actions are completed.
- Help maintain cybersecurity policies, disaster-recovery plans, and business-continuity procedures.
- Coordinate employee cybersecurity awareness and phishing-prevention training.
- Review cybersecurity risks associated with new software and third-party vendors.
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or a related field.
- At least five years of relevant professional IT experience.
- Strong hands-on experience with Microsoft 365, Windows Server, Windows desktops, Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
- Working knowledge of Entra ID, Group Policy, Intune, Defender, networking, and access-management tools.
- Experience supporting hardware, software, networks, and end users.
- Experience with business analysis and business-system evaluation and implementation.
- Working knowledge and practical experience in cybersecurity.
- Experience managing external IT consultants, managed-service providers, or technology vendors.
- Strong troubleshooting, project-management, communication, and customer-service skills.
- Must be legally authorized to work in the United States without current or future employer sponsorship. The company is unable to sponsor H-1B visas or employment-based permanent residency.
Preferred Qualifications- Experience with ERP, accounting, inventory-management, CRM, e-commerce, or HR/payroll systems.
- Familiarity with SQL databases, system integrations, Power BI, or Power Automate.
- Experience supporting a distribution, manufacturing, engineering, or industrial-products company.
- Relevant Microsoft, CompTIA Security+, ITIL, or PMP certification.
- Ability to speak, read, and write Mandarin Chinese.
What We Offer- Competitive compensation based on experience and qualifications.
- Comprehensive medical, dental, vision, and prescription drug coverage, with multiple plan options.
- 401(k) retirement savings plan with company matching contributions.
- Employer-paid life insurance and short- and long-term disability coverage.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Paid time off, paid holidays, and sick leave.
- Employee Assistance Program (EAP), wellness resources, and employee discount programs.
- Exciting opportunities for professional development, career advancement, and international collaboration within a growing global industry leader.
