IT Manager

Triumph Arcade, Inc

$108K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Deep hands-on knowledge of corporate networking (VLANs, switching, WiFi) and identity platforms like Okta (SSO, MFA, RBAC).
  • Proven experience managing infrastructure projects from inception to ongoing operations.
  • Experience with physical office buildout, including network cabling and contractor coordination.
  • Strong technical skills in programming and networking tools, using both commands and physical setup.
  • Fluency in AI tools with a focus on automation to improve IT processes.
  • Ability to discern between tasks suitable for AI and those requiring human oversight.
  • Excitement in pioneering a new function within a company, driving projects to completion independently.
  • Interest in evolving into security-adjacent roles while maintaining IT groundwork.

Responsibilities

  • Build and manage the corporate network, covering VLANs, switching, segmentation, and WiFi across locations.
  • Oversee endpoint management, encompassing device lifecycle from provisioning to clean deprovisioning.
  • Establish and enhance corporate identity programs using Okta for SSO and MFA integration.
  • Develop a seamless identity lifecycle for new hires and departing employees.
  • Design AV and conferencing setups for meeting rooms ensuring tools like Google Meet and Zoom function smoothly.
  • Coordinate physical office buildouts, including cabling and vendor management, to ensure operational readiness.
  • Automate repetitive IT tasks using AI to streamline functions without increasing headcount.

Benefits

  • Opportunity to work on a scaling consumer mobile app integrated with gaming, finance, and social.
  • Joining a small, impactful engineering team that is expanding.
  • Being part of a passionate group dedicated to their work.
  • Experience remarkable growth with 16x year-over-year expansion.
  • Access to competitive benefits, including a monthly lunch credit, healthcare, vision, dental, and a 401k plan.
Full Job Description
The Role

As Triumph's first dedicated IT hire, you'll stand up our entire IT function from nothing. Until now, IT has been absorbed by whoever was closest to the problem - you'll be the first person whose whole mandate is to build it properly. That means networks, identity, endpoints, meeting rooms, and the physical buildout of our offices, all of it greenfield. This is a hands-on building role: you'll be in the wiring closet and in the Okta console, not triaging a ticket queue. Once a system is built and the workflow around it is real, you hand the day-to-day to the team that should own it and move to the next thing. This role reports to our Head of

Security. It has no direct reports today - it's for someone who wants to design and build the foundation every future IT hire inherits.

What You'll Do
  • Build out our corporate network end to end - VLANs, switching, segmentation, and WiFi across both offices.
  • Own endpoint management and device lifecycle across the fleet, from provisioning through MDM to patching and clean deprovisioning.
  • Stand up and mature our corporate identity program on Okta, driving SSO and MFA coverage across an expanding set of SaaS applications.
  • Build the identity lifecycle process end to end, so a new hire is fully provisioned on day one and fully deprovisioned the day they leave.
  • Design and deploy AV and conferencing for our meeting rooms, so Google Meet and Zoom just work every time.
  • Run the physical buildout of office space - fiber, cabling, subcontractor and vendor coordination, and WiFi from empty floor to working.
  • Automate the mundane. Use AI aggressively to take repetitive IT work off the board - provisioning, access reviews, ticket triage, asset reconciliation, reporting - so the function scales without adding headcount, and design the human checkpoints for the steps where being wrong is expensive.
  • This role is onsite, splitting time roughly evenly between our San Francisco headquarters, our Mountain View office, and potential future office locations in the South Bay. Commuting between offices weekly will be required.

Qualifications
  • Deep, hands-on knowledge of corporate networking (VLANs, switching, WiFi), endpoint management (MDM, device lifecycle), and identity platforms like Okta (SSO, MFA, RBAC).
  • A track record of owning infrastructure projects end to end and then handing the ongoing operation to the right team - you build systems, not queues.
  • Comfort with physical office buildout: network cabling, fiber runs, and coordinating contractors on site.
  • You think in programs rather than tickets, and you're equally happy with a terminal or a cable tester in your hand.
  • Fluency with AI tooling as a daily working habit, not an experiment. This is a core competency for the role - we expect you to reach for automation before you reach for a runbook, and to have real examples of mundane work you've eliminated rather than absorbed.
  • Equally, judgment about where AI falls short. You know which decisions can be handed to a model and which need a person in the loop, and you design the checkpoint deliberately rather than discovering the need for it after something goes wrong.
  • Comfort being the first and only person in a function - you're excited to set direction rather than inherit it, and you drive work to completion without a playbook handed to you.
  • Interest in growing into security-adjacent work over time - device compliance, access governance - while keeping the core IT foundation as the priority.

Why Triumph?
  • Opportunity to build a scaling consumer mobile app that touches gaming, finance, and social (we build all of our games in house).
  • Small, high-impact engineering team that is scaling up.
  • Passionate team that is proud of our work.
  • 16x year over year growth.
  • Competitive salary and benefits ($400/mo lunch credit, healthcare, vision, dental, 401k, etc.)

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