JOB POSTINGIT ManagerTown of Ipswich, MAStarting Salary Range: $105,000 - $120,000, commensurate with experience.Application deadline: Thursday, November 19th.The Town of Ipswich is seeking a strategic, collaborative, and highly capable IT Manager to serve as the Town's primary internal technology leader. This position represents a significant opportunity to guide municipal technology strategy, strengthen cybersecurity, support digital transformation, and enhance service delivery across a well-managed community.
Ipswich will be joining the North Shore IT Collaborative, a regional alliance focused on modernizing municipal IT through shared expertise, cybersecurity leadership, cloud transformation, and coordinated infrastructure planning. The Collaborative has built a fully connected regional fiber network, advanced joint cybersecurity readiness, supported Microsoft 365 expansion, and developed shared frameworks for incident response, data governance, and AI readiness. Ipswich's participation will allow the Town to benefit from regional capacity while retaining full local control over technology operations and priorities, with the IT Manager playing a central role in representing Ipswich's interests and aligning Town needs with regional initiatives.
About the Role- Serves as the Town's primary internal point of accountability for information technology services and advises leadership regarding technology needs, risks, investments, projects, and opportunities.
- Works with departments to translate operational needs into practical technology solutions and to identify opportunities to improve efficiency, accessibility, customer service, and cybersecurity.
- Coordinates and manages technology services delivered by the Town's managed service provider, the North Shore IT Collaborative, and third-party vendors, ensuring performance and alignment with Town priorities.
- Develops and administers annual IT operating and capital budgets, oversees lifecycle planning, evaluates technology spending, and prepares procurement documents and financial analyses.
- Leads or coordinates technology projects across Town departments, including requirements definition, scheduling, communication, implementation oversight, and successful transition to operations.
- Coordinates cybersecurity initiatives and collaborates with local partners and regional resources to support policies, controls, training, incident response, and compliance efforts.
- Serves as Ipswich's representative to the North Shore IT Collaborative to support joint planning, shared cybersecurity practices, infrastructure initiatives, and strategic technology development.
- Supports technology needs for major Town functions, including elections, emergency operations, Town Meeting, Select Board meetings, and public events.
- Maintains understanding of Town business applications, vendor relationships, integrations, and dependencies, and ensures coordinated system maintenance and improvements.
- Collaborates on development and implementation of technology policies, governance frameworks, records retention requirements, and related compliance practices.
Qualifications- Bachelor's degree in information technology, information systems, business/public administration, cybersecurity, or a related field preferred; equivalent combinations of education and experience may be considered.
- Minimum of five years of progressively responsible experience in technology management, systems administration, project management, cybersecurity, or a related field.
- Broad understanding of enterprise technology, including networks, cloud services, identity management, telecommunications, cybersecurity, backup and recovery, and municipal business applications.
- Experience working with managed service providers, vendors, consultants, and multi-stakeholder technology projects.
- Strong project management, communication, analytical, and organizational skills. Ability to translate technical issues for nontechnical audiences.
- Ability to manage multiple priorities, deadlines, vendors, and service issues while collaborating effectively with Town departments and external partners.
How to ApplyInterested candidates should email a cover letter, résumé, and completed Town employment application to [redacted]
. Please include "IT Manager" in the subject line.QualificationsQualifications• Bachelor's degree in information technology, information systems, business/public administration, cybersecurity, or a related field preferred; equivalent combinations of education and experience may be considered.• Minimum of five years of progressively responsible experience in technology management, systems administration, project management, cybersecurity, or a related field.• Broad understanding of enterprise technology, including networks, cloud services, identity management, telecommunications, cybersecurity, backup and recovery, and municipal business applications.• Experience working with managed service providers, vendors, consultants, and multi-stakeholder technology projects.• Strong project management, communication, analytical, and organizational skills. Ability to translate technical issues for nontechnical audiences.• Ability to manage multiple priorities, deadlines, vendors, and service issues while collaborating effectively with Town departments and external partners.
Miscellaneous InformationWe kindly request that you do not call or email to inquire about the status of your application. Those candidates chosen for interviews will be contacted.
