Position OverviewTA Aerospace is seeking an operationally focused IT Manager to support and improve business technology operations at our manufacturing facility. This role coordinates IT operations, supports and advances Syteline ERP, improves the end-user technology experience, and partners with internal and external stakeholders to maintain secure, reliable, and compliant systems.
The IT Manager will have significant opportunities to influence technology decisions, improve processes, and shape the direction of business systems. The ideal candidate is a collaborative IT leader with experience supporting manufacturing environments, managing business systems, coordinating third-party technology providers, and driving productivity improvements and AI automation initiatives.
Key ResponsibilitiesIT Operations & Vendor Coordination- Coordinate day-to-day IT operations supporting approximately 125 users across first and second shifts.
- Manage relationships with third-party managed security service providers (MSSPs), ensuring service quality, responsiveness, and alignment with business priorities.
- Escalate and coordinate resolution of recurring or high-impact operational issues.
- Support IT infrastructure planning and operational improvements in partnership with internal stakeholders and external providers.
- Review and approve infrastructure and system changes coordinated through third-party providers.
- Participate in technology roadmap planning and vendor coordination.
- Support disaster recovery and business continuity improvement initiatives.
- Coordinate IT asset lifecycle activities and technology standardization efforts.
ERP & Business Systems- Support Syteline administration, including user security, operational support, system coordination, and alignment with business processes.
- Coordinate with external Syteline consultants and vendors on business process management (BPM) development, report updates, customizations, upgrades, and integrations.
- Partner with manufacturing, engineering, finance, and sales to improve workflows and operational efficiency.
- Support ERP modernization initiatives, including migration planning from on-premises applications to cloud platforms.
- Assist with ERP troubleshooting, user support, testing, process improvements, and enhancement prioritization.
- Coordinate integrations between Syteline and third-party business systems.
- Participate in reporting and data visibility initiatives, including expanding the use of Power BI and AI automation tools.
Cybersecurity & Compliance Support- Partner with corporate cybersecurity teams, MSSPs, and third-party compliance consultants to support secure and compliant operations.
- Coordinate remediation activities related to cybersecurity findings, audits, vulnerability management, and compliance initiatives.
- Support audit readiness activities associated with CMMC and other applicable requirements.
- Assist with maintaining operational procedures, documentation, and technology-related policies.
- Coordinate security-related operational activities, including endpoint management, access control reviews, and incident response support.
User Experience & Continuous Improvement- Drive improvements in the end-user technology experience and IT responsiveness.
- Collaborate across departments to identify process improvements and operational efficiencies.
- Partner with business stakeholders on technology initiatives and process modernization efforts.
- Support onboarding, training coordination, and user adoption of business systems and technology platforms.
Technical Environment- Microsoft 365 GCC High
- Azure infrastructure
- VMware virtualization
- Fortinet firewalls
- MSSP-managed security operations center (SOC) services
- Syteline ERP
- Microsoft SQL Server
- SharePoint
- Power BI and AI automation tools
- Windows-based infrastructure and endpoints
Required Qualifications- Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field, or equivalent practical experience.
- Five or more years of experience supporting IT operations within a manufacturing or industrial environment.
- Experience supporting ERP systems in a manufacturing setting, preferably Syteline.
- Experience coordinating third-party IT vendors, managed service providers (MSPs), consultants, or external support providers.
- Strong understanding of business systems, operational workflows, and cross-functional technology support.
- Experience supporting cybersecurity, audit readiness, or compliance initiatives.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities and coordinate operational activities in a fast-paced environment.
Preferred Qualifications- Experience administering or supporting Syteline ERP.
- Familiarity with SQL, reporting tools, or ERP integrations.
- Experience in aerospace, defense, or other regulated manufacturing environments.
- Familiarity with CMMC requirements.
- Experience with Microsoft 365 GCC High, Azure, VMware, Power BI, or AI automation tools.
- Experience supporting operational process improvements or business systems modernization initiatives.
Physical DemandsWhile performing the duties of this position, the employee is occasionally required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb stairs, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 30 pounds.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a US person as: any individual who is granted U.S. citizenship; or. any individual who is granted U.S. permanent residence ("Green Card" holder); or. any individual who is granted status as a "protected person" under 8 U.S.C
Pay Range: $150,000 - $190,000 per year
