Role Purpose:
Responsible for all Information Technology activities, including network, compute, storage, backup, cloud and auxiliary operations. Responsible for network and ISP cybersecurity. Assists in development and implementation of SRT's artificial intelligence strategy. Oversees the strategic working relationship between information technology and other functions within the organization.
Essential Duties/Responsibilities:
- Evaluates department staffing needs and recommends new positions and applications to the Chief Technical Officer. Hires, trains, supervises, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis in accordance with company policies.
- Plans, assigns, and directs the activities of Information Technology personnel involved in the design, development and system analysis functions required to enhance current IT processes.
- Provides administration, analysis and maintenance of all Internet related equipment. Monitors services to ensure availability and performance. Ensures adequate backup procedures for all servers.
- Assists, monitors and trains IT Systems Engineers in the resolution of issues associated with network, compute, storage, backup and cloud. Services include but are not limited to DNS (Directory Name Service), DHCP (Dynamic Host Configuration Protocol), RADIUS (Authentication Server), Border Gateway Protocol (BGP) and BNG (Broadband Network Gateway), Operating Systems (OS), Virtual Private Networks (VPN), and other systems and protocols as necessary for business and ISP operations.
- Recommends acquisition and deployment of software programs and applications. Maintains documentation of software programs. Researches and makes recommendations on software purchases. Addresses any software issues with the vendor for resolution. Negotiates with vendors on behalf of the company to ensure cost-effective purchasing decisions.
- Interacts with user departments to determine the effectiveness of existing applications and evaluates requests for new applications. Analyzes complex business needs presented by the user community and recommends technical solutions.
- Develops and documents operating procedures for the department. Provides technical information required in preparation of the annual capital and operating budgets, including needs for upgrading software and resources needed to ensure timely response to needs of user departments. Administers the department's annual operating budget and work plan.
- Maintains the organization's awareness of developments in information technology, computer hardware and software for the formulation of long and short-range plans for the acquisition and implementation of new equipment and techniques. Reports to management on Information Technology plans, projects, performance and related matters.
- Keeps informed of developments and technology affecting functions areas. Maintains a moderately high level of awareness regarding industry changes, programming techniques, languages, regulations and operating requirements.
- Prepares and maintains technical specifications and related documentation to secure procedures and prevent system failure. Respects and protects the confidentiality of SRT and client programs, data, files and related information.
- Implements SRT's cybersecurity policies and recommends improvements as technologies change. Determines necessary systems and tools to secure, monitor, and respond to cybersecurity incidents. Ensures vulnerabilities are reviewed, defined, and addressed in a timely manner.
- Assists in development of SRT's Artificial Intelligence (AI) planning and implementation. Makes recommendations on practical uses, implementation, and security.
- Duties, responsibilities, and activities may change, or new duties may be assigned at any time with or without notice.
Required Skills/Abilities:
- Work requires excellent oral and written communication interpersonal skills to provide effective supervision and direction to others, technical support to others, share information with co-workers, to work effectively with other employees and groups in the company and to communicate internally through written technical updates.
- Work requires knowledge and/or system administration experience with Linux and Windows computer operating systems.
- General and specific knowledge and experience with networking, client/server and operating systems.
- Work requires ability to analyze network systems, plan the integration of diverse hardware and to consult with engineers in planning areas of growth and expansion.
- Ability to understand complexities with Internet Protocol (IP) number assignment and how sub-netting works in a mixed router environment.
- Ability to analyze customer requests, to determine solutions, to coordinate and implement the process.
- Ability to work additional hours to run software updates periodically.
Behavioral Expectations:
- Maintaining a good attendance record
- Displaying professional, courteous behavior at all times throughout the workday, even when on breaks
- Maintaining a positive attitude during work hours
- Adhering to all company policies, rules and procedures
- Willingness to listen to and consider the opinions and views of others.
- Displaying respect and consideration for other team members
- Willingness to work as a team player.
- Championing company values
- Cooperating with and collaborating with others
- Welcoming new ideas
Education and Experience:
- Technical degree with concentration in information systems and telecommunications and/or ten (10) years data telecommunications industry experience, preferred.
- 2-5 years' supervisory/management experience preferred.
- 2 years' minimum of on-the-job training is required to gain the knowledge of SRT's network, specific to our technologies, policies and procedures.
SRT offers competitive salary and exceptional benefits, including a comprehensive suite of health/vision/dental, 401K and retirement, and generous paid time off. Enjoy a variety of perks and discounts in a supportive atmosphere that encourages professional enrichment and work/life balance. Take the most rewarding step in your career; apply with SRT today!
