IT Manager

The IT Manager delivers IT services for ProMach companies within the Systems & Process and Secondary Packaging Business Units. This role serves as a primary escalation point for IT support needs and works with division IT resources to ensure system hardware, software and related IT procedures adhere to corporate standards and policies. This hands-on role will actively participate in the delivery of IT End User Support and the provision, installation, operation and maintenance of IT hardware, software, data, security and related infrastructure. This position reports to and takes operational direction from the Director of IT. Job Responsibilities: • Provides technical leadership, mentoring and support for members of the division IT Team through regular feedback and development conversations. • Documents and maintains division specific IT procedures and user facing content. • Actively collaborates with other IT resources in the ongoing maintenance and design of BU IT Architecture and Standards • Performs project management for IT-related efforts. • Performs system monitoring to verify the integrity and availability of physical and virtual servers, applications and services, networks and key systems and scheduled processes • Performs Incident Management for all hardware and software technology failures and security incidents; coordinates IT and vendor resources and any related user communications at the division level. • Ensures all servers and data are backed up per corporate standards and monitors for completion. • Performs user account security administration and oversight to ensure appropriate access to datacenter, network, servers, and applications; for both local and remote users. • Ensures Antivirus and security patches are up to date on target systems and performs security monitoring to identify any possible intrusions. • Maintains confidentiality of sensitive data and works with HR to differentiate employees, contractors, and visitors. Job Requirements: • Bachelor's Degree in Information Systems or similar area of technical study; or equivalent combination of education and experience • 5+ years of experience in the Information Technology field. • Advanced proficiency with Microsoft operating systems, Active Directory Administration and Group Policy Management • Experience with Office 365 and Azure is desirable. • Experience with CAD solutions such as AutoDesk Inventor or SolidWorks is desirable • Availability to work evenings and weekends, sometimes with little notice. • Willingness to travel up to 25%. Other Skills / Abilities: • Ability to communicate with associates at all levels throughout the organization • Strong written communications skills with experience writing technical documentation. • Motivated, committed and energetic self-starter dedicated to providing high quality and responsive IT service What's in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.