About the RoleOpenRouter is one of the fastest-moving companies in AI, and we're opening our first office in New York City. You'll set the vision for what it's like to work there, then build it. When a meeting room connects on the first try, a new hire is up and running before lunch on day one, or the wifi holds through an All Hands, that's your work.
You'll join a small team with very high talent density, where everyone owns big problems and ships fast. You'll report to the Head of IT & Security and have the autonomy to make the call without waiting on sign-off. How fast we move depends on our tools working, and in New York, that part is yours.
This role is fully onsite in NYC, five days a week. It isn't hybrid or remote. Walk-up support and office hardware need someone in the room.
The office is only half the job. From NYC you'll also run IT for a global remote workforce: onboarding, access, technical support, and a MacBook fleet across time zones. Some days the office wifi and an urgent offboarding will need you at the same moment, and you'll decide which comes first.
What You'll Do- Stand up and run meeting tech: Zoom Rooms in every conference room and the All Hands space, plus digital displays throughout the office.
- Own the Ubiquiti network, wifi, and internet, from deployment through uptime.
- Own badge access for employees, visitor badge issuance, and access logs.
- Deploy and maintain desk setups: monitors, docks, cables, peripherals, and ergonomic equipment.
- Provide fast, friendly walk-up support to in-office employees and remote support for the global workforce.
- Coordinate with Workplace Operations on the build-out, moves, and anywhere facilities and tech overlap.
- Partner with People on onboarding and offboarding for employees and contractors, so access starts on day one and ends on the last.
- Administer SSO and MDM, handle access change requests, and own MacBook configuration and fleet standards.
- Support the daily stack: Slack, Zoom, Google Workspace, and everything else people actually use.
What We're Looking For- Several years in hands-on IT operations.
- Real experience standing up office tech, not just maintaining it: AV and conference rooms, enterprise networking (Ubiquiti a plus), and physical access control.
- Admin-level fluency with SSO and MDM on a Mac-first fleet.
- Experience hiring and managing outsourced vendors: MSPs, AV installers, ISPs, network and wifi specialists, and hardware suppliers.
- Clear, proactive communication, whether you're explaining a network cutover to leadership or walking a new hire through their first login.
- Real empathy for the people you support. You know "my laptop is broken" usually means "I have a demo in ten minutes."
- A strong work ethic and a willingness to run through walls for the team, because IT pace sets the pace for the business.
- A calm head when the All Hands screen goes dark five minutes before start.
- You fix things once, then document, script, or standardize them so they stay fixed.
Nice to HaveIT certifications such as ITIL, CompTIA, or Cisco • familiarity with compliance environments such as SOC 2, PCI DSS, HIPAA, or GDPR • experience supporting IT through M&A
